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Unable to install the theme file from Themeforest

This topic has 18 replies, 3 voices, and was last updated 7 years, 4 months ago ago by Olga Barlow

viralzip

Participant

October 7, 2017 at 13:00

This could well be a duplicate – however I tried to install the XStore file multiple ways – and still I keep getting the dreaded ” Are you sure you want to do this?” post upload via WP Control Panel (admin) message which is quite infamous.

My feedback is there needs to be a tree of subjects on this forum, I search installation and it did not help would like to get the site up and running on this theme…before the few hours left this weekend

#174458 Copied Theme version: 4.7.1

17 Answers

viralzip

Participant

October 7, 2017 at 14:06

Here are the login details

Please, contact administrator
for this information.

#174460 Copied Theme version: 4.7.1

Rose Tyler

Support staff

October 9, 2017 at 10:47

Hello,

Check the size of theme archive and increase PHP Post Max Size limit to be able to install theme via WP Dashboard. If you get error “Are you sure you want to do this?” it means that PHP Post Max Size is less that size of the archive that you are trying to upload. Contact your hosting provider to increase the limit.
Please check https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/.
Also, you can upload theme archive via FTP and extract it using SSH or cPanel.

Regards

#174535 Copied

viralzip

Participant

October 9, 2017 at 12:56

My POST MAX SIZE IS 512 MB – That is not the cause of the problem…please send a proper file that can be uploaded via CPanel/WP-Admin Panel I have sent you the credentials as well however I need this perm resolved. Thanks

#174552 Copied

Rose Tyler

Support staff

October 9, 2017 at 13:12

Hello,

I’ve uploaded the extracted xstore folder to /wp-content/themes/ folder on your server.
Navigate to Appearance > Themes and activate XStore theme. Follow Setup Wizard to finish theme installation.

Regards

#174554 Copied

viralzip

Participant

October 9, 2017 at 13:34

Thanks, Can you send me a copy of the same please – exact file ZIP

#174559 Copied

Rose Tyler

Support staff

October 9, 2017 at 13:38

Hello,

You’re welcome!
You can download full theme package from ThemeForest and find there the latest theme version.

#174560 Copied

viralzip

Participant

October 9, 2017 at 14:02

Rose,

I am stunned..at the activation stage…

I saw the headline, 50+ stores install in minutes and bought the theme..I have focused domains for each store, one for electronics, one for clothing/fashion, one for movies etc. I hope I do not have to buy your theme for each domain…these store are all mine and in starter mode..the idea is to focus SEO on the category..and also build a brand around the domain name. Hope the theme can be used across my stores..it is not for an end client.

Raj

#174570 Copied

Rose Tyler

Support staff

October 9, 2017 at 14:10

According to TF license policy https://themeforest.net/licenses/standard you can use 1 license only for 1 end product/project.
Keep in mind that if you like our theme and want to use it for many projects we offer the discount system if you purchase 3 or more licenses.

Regards

#174573 Copied

viralzip

Participant

October 9, 2017 at 14:47

Ours is not an end product…

#174584 Copied

viralzip

Participant

October 9, 2017 at 14:49

5.You can make any number of copies of the single End Product, as long as the End Product is distributed for Free.

#174585 Copied

Olga Barlow

Participant

October 9, 2017 at 17:25

Hello,

So, once you create the single end product you’ll be able to make copies of the end product.

Regards

#174604 Copied

viralzip

Participant

October 10, 2017 at 00:08

Does that mean I can install on multiple names?

#174622 Copied

Olga Barlow

Participant

October 10, 2017 at 15:46

I would suggest you contact Envato support to clear all the moment related to the license policy https://help.elements.envato.com/hc/en-us/articles/222651768-Submit-a-Support-Ticket

Regards

#174699 Copied

viralzip

Participant

October 25, 2017 at 07:12

I downloaded your google drive file and uploaded it via WP Panel for Theme Upload – NEVER WORKS SAME DREADED MESSAGE – ARE YOU SURE YOU…..

#175987 Copied

Rose Tyler

Support staff

October 25, 2017 at 08:52

Hello,

If you get an error: “Are you sure you want to do this?”, it usually occurs when either the PHP memory limit or max post size for WordPress has been reached. See XStore Theme Requirements. The easiest workaround for this is to install XStore through FTP https://www.8theme.com/documentation/docs/theme-installation/ . Alternatively, you’ll need to change several settings, either on WordPress, or on your web host.

Regards

#176000 Copied

viralzip

Participant

October 25, 2017 at 10:14

AS I HAVE SAID BEFORE THAT IS NOT THE ISSUE ON MY SERVER YOUR SUPPORT REALLY SUCKS

#176028 Copied

Olga Barlow

Participant

October 25, 2017 at 11:22

Hello, viralzip

Stop to write with Caps Lock and better read the messages that you get and follow the instructions! You can’t upload theme archive (15MB) if you have limit of post max size – 8MB http://prntscr.com/h1rhoo And you did not change it. Because this is screenshot of your admin panel and you still get the message. Once you change it you’ll be able to upload theme.

Regards

#176043 Copied
Tagged: installation, templates, themeforest, woocommerce, wordpress
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