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Unable to install XStore on WordPress - by Zero

This topic has 7 replies, 3 voices, and was last updated 7 years, 8 months ago ago by Rose Tyler

Zero

Participant

July 27, 2017 at 02:48

Hi 8theme supporters,

I have an issue that I cant install XStore on WordPress. I already try to install by two ways which I read in here https://help.market.envato.com/hc/en-us/articles/202821510?_ga=2.110551757.978894280.1501030257-1517022802.1501030257

At first, I try to upload the file named themeforest-15780546-xstore-responsive-woocommerce-theme-wordpress-theme.zip (about 26M sizes). It failed.

Then, I try the other file named XStore_Theme_v.3.16.2.zip (about 24M sizes). It failed too.

Please help me so that I can install XStore on WordPress.

Thank you

Please, contact administrator
for this information.

#168812 Copied

6 Answers

Amzy Leel

Participant

July 27, 2017 at 03:48

Hi,

Let us know your w-admin login details and the purchase code.

#168814 Copied

Zero

Participant

July 27, 2017 at 04:20

Hi,

Please, contact administrator
for this information.

#168817 Copied

Amzy Leel

Participant

July 27, 2017 at 06:03

There is a problem..

We need your cPanel access details too

#168821 Copied

Zero

Participant

July 27, 2017 at 07:14

Hi supporter,

Please, contact administrator
for this information.

#168823 Copied

Zero

Participant

July 28, 2017 at 07:22

Hi Amzy,

I did what you said already. Please let me know the processing… How much time you need to solve the problem? I thought for you guys, it’s really easy to do such thing. 24 hours is way more than I expected.

Please, contact administrator
for this information.

#168893 Copied

Rose Tyler

Support staff

July 28, 2017 at 10:10

Hello,

Sorry for the long delay.
Please check theme requirements https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ and update your server settings according to these requirements.
Then follow our documentation https://www.8theme.com/documentation/docs/theme-installation/
If you face problem after that, we will install the theme for you.
Thanks

Regards

#168906 Copied
Tagged: install, templates, unable, woocommerce, wordpress, xstore
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