This topic has 7 replies, 3 voices, and was last updated 7 years, 5 months ago ago by Rose Tyler
Hi 8theme supporters,
I have an issue that I cant install XStore on WordPress. I already try to install by two ways which I read in here https://help.market.envato.com/hc/en-us/articles/202821510?_ga=2.110551757.978894280.1501030257-1517022802.1501030257
At first, I try to upload the file named themeforest-15780546-xstore-responsive-woocommerce-theme-wordpress-theme.zip (about 26M sizes). It failed.
Then, I try the other file named XStore_Theme_v.3.16.2.zip (about 24M sizes). It failed too.
Please help me so that I can install XStore on WordPress.
Thank you
Hi,
Let us know your w-admin login details and the purchase code.
Hi,
There is a problem..
We need your cPanel access details too
Hi supporter,
Hi Amzy,
I did what you said already. Please let me know the processing… How much time you need to solve the problem? I thought for you guys, it’s really easy to do such thing. 24 hours is way more than I expected.
Hello,
Sorry for the long delay.
Please check theme requirements https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ and update your server settings according to these requirements.
Then follow our documentation https://www.8theme.com/documentation/docs/theme-installation/
If you face problem after that, we will install the theme for you.
Thanks
Regards
You must be logged in to reply to this topic.Log in/Sign up