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Unable to log into wordpress Admin Dashboard – critical error

This topic has 3 replies, 2 voices, and was last updated 1 years, 5 months ago ago by ianbarker24

ianbarker24

Participant

July 18, 2023 at 16:19

Hi,

I’m unable to log into my wordpress admin dashboard as I get the following error message, ‘There has been a critical error on this website. Please check your site admin email inbox for instructions.’

My hosting provider is saying that from thier error logs they can see that the problem is the xstore theme causing fatal errors preventing me accessing the dashboard.

I was logging in to upgrade the theme and plugin to the latest version just released as I have seen this has fixed error messages on my two other xstore themed sites.

The website appears to be working fine.

Are you able to ftp in and update the theme and plugin to your latest version please, if you think this may cure my issue?

Many thanks
Ian

Please, contact administrator
for this information.

#362275 Copied Theme version: 9.1.8 WooCommerce version: 7.8.2

2 Answers

Rose Tyler

Support staff

July 19, 2023 at 06:55

Hello, Ianbarker24,

Fixed.
We have made changes in patcher.php file.

Kind Regards,
8theme team

#362321 Copied

ianbarker24

Participant

July 19, 2023 at 09:21

Thank you Rose

#362341 Copied
Tagged: admin, dashboard, error, login, themes, woocommerce, wordpress
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Unable to log into wordpress Admin Dashboard – critical error

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