This topic has 6 replies, 2 voices, and was last updated 3 months, 1 weeks ago ago by Rose Tyler
We have created a demo user for testing but are unable to log in after logging out from the dashboard and not even showing any error.
Hello Mohammed Abrar,
Thank you for reaching out to us with your concern.
We kindly request that you log in as an administrator through the /wp-admin/ page and temporarily activate the Storefront (default WooCommerce theme). Please then verify the login functionality via the ‘My Account’ page. Should the issue persist regardless of the theme activated, we recommend reaching out to WooCommerce support for further assistance – https://wordpress.org/support/plugin/woocommerce/
Best regards,
8Theme’s Team
Hello,
Would you be able to guide me in steps as to how to activate the storefont?
Hello Mohammed Abrar,
Please go to Dashboard > Themes > Install and activate the Storefront theme (it is free).
Best regards,
8Theme’s Team
Hello there,
When I activate the storefront theme, it affects the entire website. Is there another way to fix the problem with the my account page?
Hello Mohammed Abrar,
We suggested activating an alternative theme to ascertain whether your current issue is unrelated to our theme. For further assistance, we recommend contacting WooCommerce support at: https://wordpress.org/support/plugin/woocommerce/
Best regards,
8Theme’s Team
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