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Unable to open webpage on windows phone - by nalacards

This topic has 10 replies, 3 voices, and was last updated 8 years, 10 months ago ago by Jack Richardson

nalacards

Participant

January 14, 2016 at 00:51

Hi,
Although our webpage is still very simple, the internet explorer on Windows Phone cannot open the webpage. It will take 10-20 seconds to load the page and then close down. What might be the reason for the website to lead to an internet explorer crash on Windows Phone?

Thanks for your help,
David

Please, contact administrator
for this information.

#107949 Copied

9 Answers

Eva Kemp

Support staff

January 14, 2016 at 11:16

Hello,

Please try to check your site on Windows phone now and don’t forget to clear browser cache.

Regards,
Eva Kemp.

#108029 Copied

nalacards

Participant

January 14, 2016 at 15:13

Hi Eva,
It works now, thanks! What was the reason for it to crash?

Best,
David

#108101 Copied

Eva Kemp

Support staff

January 14, 2016 at 15:21

Hello,

I disabled fixed navigation in Theme Options > General.

Regards,
Eva Kemp.

#108106 Copied

nalacards

Participant

January 14, 2016 at 15:23

Is there a way to still enable it on desktop and tablet devices? This is one of the features we bought this theme for.

David

#108112 Copied
Eva Kemp

Support staff

January 14, 2016 at 15:42
Hello,

You can enable the option back and add this code in Theme Options > Custom CSS > Custom CSS for mobile:
```
.fixed-header-area {
  display: none;
}
```
Regards,
Eva Kemp.
#108118 Copied
nalacards

Participant

January 15, 2016 at 22:18

I tried this, unfortunately, it still crashes the browser.

Is there anything else we could try?

David

#108330 Copied

Eva Kemp

Support staff

January 18, 2016 at 08:08

Hello,

Meanwhile the only solution is to disable fixed navigation in the Theme Options. Please do this.

Regards,
Eva Kemp.

#108452 Copied

nalacards

Participant

January 18, 2016 at 20:11

Hi Eva,

Are you still working on fixing this or do we need to consider returning this theme?

Best,
David

#108610 Copied

Jack Richardson

Support staff

January 19, 2016 at 11:42

Hello,

We’ve forwarded this issue to our developers and they will fix it in the next theme update.

Sorry for inconveniences.

Best regards,
Jack Richardson.

#108704 Copied
Tagged: open, troubleshooting, webpage, windows phone, woocommerce, wordpress
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