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Unable to Reset Password – Redirects to Same Page

This topic has 5 replies, 3 voices, and was last updated 1 weeks, 5 days ago ago by Andrew Mitchell

digiklick

Participant

December 9, 2024 at 07:59

Dear XStore Support Team,

I am experiencing an issue with resetting my password. When I request a password reset, I receive the email successfully. However, when I click the link provided in the email, it redirects me back to the same page without allowing me to reset the password.

I have attached a reference video demonstrating the issue for your review. Please investigate this and provide guidance on how to resolve it.

Thank you for your support. I look forward to your response.

Files is visible for topic creator and
support staff only.

#426847 Copied Theme version: 9.4.5

4 Answers

Rose Tyler

Support staff

December 9, 2024 at 09:31

Dear Digiklick,

We hope this message finds you well.

Please accept our apologies for the delay in responding due to the weekend.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

#426870 Copied

digiklick

Participant

December 9, 2024 at 10:18

if i enable storefront theme its complete disturbed
Can you please help how to resolve this issue

#426876 Copied

Rose Tyler

Support staff

December 9, 2024 at 10:45

Dear Digiklick,

If the problematic behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

#426884 Copied

Andrew Mitchell

Support staff

December 11, 2024 at 06:52

Dear digiklick,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#427162 Copied
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Unable to Reset Password – Redirects to Same Page

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