Return to previous page

Unable to set logo in my header section - by Danish

This topic has 6 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Tony Rodriguez

Danish

Participant

May 29, 2024 at 10:55

hello 8theme
i am unable to set my logo in header section can you please check and tell me how i can solve this issue

Files is visible for topic creator and
support staff only.

#397119 Copied Theme version: 9.3.10

5 Answers

Tony Rodriguez

Support staff

May 29, 2024 at 11:31

Hello, @Danish,

Thank you so much for purchasing our theme and contacting our support center.

Upon reviewing your website, we have noticed that it utilizes Hostinger CDN. We recommend that you clear the CDN cache and access the site using a fresh browser. Additionally, please re-upload the site logo, as these steps should help resolve the issue you are experiencing.

For your reference, an image has been provided in the private content area,

Should the issue persist, we kindly request that you provide your site’s wp-admin access credentials in the designated private content area. This will allow us to thoroughly review your settings and provide the most effective support.

We also recommend taking a complete backup of your site before proceeding with these steps.

We look forward to your response and are here to assist you further.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#397127 Copied

Danish

Participant

May 29, 2024 at 11:49

i am giving you user id and password please fix that

Please contact administrator
for this information.

#397132 Copied

Tony Rodriguez

Support staff

May 29, 2024 at 12:39

Hello, @Danish,

We are pleased to inform you that the issue you reported has been successfully resolved through the activation of the parent theme, Xstore.

For your reference, please review the image provided in the private content area

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#397151 Copied

Danish

Participant

May 29, 2024 at 13:01

but my category color has been changed i don’t want to this type of color agian i activated child theme please know what problem is going on my site i am unable to set my logo when activated to parent also some design has been changed i used custom css thats why my logo is not visible where i have to use my custom css please reply

#397158 Copied

Tony Rodriguez

Support staff

May 29, 2024 at 13:50

Hello, @Danish,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved, and the Child theme has been activated accordingly.

For your reference, please review the image provided in the private content area

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#397165 Copied
Tagged: customization, header section, logo setting, template troubleshooting, web design, woocommerce, wordpress
Viewing 6 results - 1 through 6 (of 6 total)