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Unable to start working with a demo site – never installed correctly

This topic has 5 replies, 3 voices, and was last updated 8 months, 1 weeks ago ago by Andrew Mitchell

Richard

Participant

April 7, 2024 at 08:52

Hello
I am struggling for 2 days to install a dem theme.. It never installed completely, there is always an error message like “menu not installed”, or “slider not installed”…
I deleted serveral times the complete wordpress package, xstore…and tried with several demo themes, deleting cache …
Now when I go to the demo them “artmax”, it tells me to delete the content, even if previously the delete process was successful.

Could you please help me to have a clean and running version of this demo site “Artmax” to begin ?
Thanks
Richard

#390411 Copied Theme version: 9.3.4

4 Answers

Rose Tyler

Support staff

April 7, 2024 at 10:50

Hello, Richard,

Thank you for reaching out to us.

Please provide temporary wp-admin access.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Best Regards,
8Theme’s Team

#390454 Copied

Richard

Participant

April 7, 2024 at 11:09

Please contact administrator
for this information.

#390457 Copied

Rose Tyler

Support staff

April 7, 2024 at 13:52

Hello, Richard,

We’ve imported demo content on your site, but some images can’t be shown.
Please contact your hosting provider and ask for assistance from their side.

Best Regards,
8Theme’s Team

#390478 Copied

Andrew Mitchell

Support staff

April 10, 2024 at 09:09

Dear Richard,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#390999 Copied
Tagged: demo site issues, installation problems, theme installation guide, woocommerce setup errors, woocommerce troubleshooting, wordpress demo failures, wordpress woocommerce themes
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Unable to start working with a demo site – never installed correctly

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