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Unable to update my theme got 500 internal error

This topic has 4 replies, 2 voices, and was last updated 7 months, 3 weeks ago ago by Rose Tyler

Seainfotech

Participant

April 27, 2024 at 12:35

Hi Team,

When I am updating my theme, a 500 internal error came. And when I have reloaded the page, it is showing scheduled maintenance page. I have attached a screenshot. Please check it.

Thanks,
Seainfotech

Files is visible for topic creator and
support staff only.

#393184 Copied Theme version: 9.2.9

3 Answers

Rose Tyler

Support staff

April 27, 2024 at 12:56

Hello, Seainfotech,

Thank you for reaching out to us.

We would recommend you contact your hosting provider about this problem.

Or download archives from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.
Go to Dashboard > Themes > Add new > Upload theme > Choose file > Install now > click on “Replace current with uploaded” and the theme will be updated on your site.

Best Regards,
8Theme’s Team

#393191 Copied

Seainfotech

Participant

April 27, 2024 at 13:27

Hi Team,

This works. But I have a problem with the popular tag widget. It is merged with ‘recently viewed products’ widget. I thought, after updating the theme and plugin, it will solve but issue is still there. I have attached a screenshot.

Files is visible for topic creator and
support staff only.

#393192 Copied
Rose Tyler

Support staff

April 27, 2024 at 13:49
Hello,

We’ve added custom CSS code: https://prnt.sc/W6i1zkAW5i1E
```
selector .sidebar-slider {
    min-height: 310px !important;
}
```
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team
#393195 Copied
Tagged: 500 internal error, best selling themes, theme update issue, update error, woocommerce themes
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