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Unable to update quantity in single product page properly

This topic has 2 replies, 2 voices, and was last updated 2 years, 1 months ago ago by Tony Rodriguez

Infin

Participant

October 18, 2022 at 16:35

Hi,

We are not able to update the quantity before add to cart section appropriately, If we press ‘+’ button the quantity will be increased by 2,

Please, contact administrator
for this information.

#336802 Copied Theme version: 8.3.5

1 Answer

Tony Rodriguez

Support staff

October 19, 2022 at 05:50

Hello, @Infin,

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

AND

Could you please check it once by activating the default WordPress Theme like Twenty Twenty Two, just to make it sure that the issue is because of our theme or not?

If the issue will still persist with the default WordPress Theme as well then it means, our theme does not responsible for those issues, and in that case, you have to contact WooCommerce support.

And if the issue will not persist with the default WordPress Theme, then please remain all the third-party plugins deactivated on your site and provide me the Cpanel login access and WP admin login details to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

Cpanel Admin URL:
Cpanel Admin Username:
Cpanel Admin Password:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

Regards 8Themes Team.

#336823 Copied
Tagged: page, product, quantity, templates, update, woocommerce, wordpress
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