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Unable to update woocommerce because it results in crashing website

This topic has 7 replies, 2 voices, and was last updated 2 years, 10 months ago ago by Rose Tyler

Omer Naseem

Participant

February 17, 2022 at 10:30

Hello,

I am unable to update my woocommerce plugin because if I update my plugin then it crashes my website. Second, there is a notification showing in my dashboard that updates woocommerce database, if I click update database, this also results in crashing my WordPress site. Due to this, I am unable to use any other plugin regarding my woocommerce payment and shipping modules. Woocommerce which is installed in it is a theme default and can’t be replaced because it crashes the website too!!!

I need a solution to this as soon as possible!!!!

Thanks!

#317478 Copied Theme version: 5.9 WooCommerce version: 6.1.1

6 Answers

Rose Tyler

Support staff

February 17, 2022 at 10:59

Hello,

Thanks for using our theme.
Have you tried to contact support of WooCommerce plugin?
If your site is live, we would recommend creating a staging site (full copy of the existing one), and doing all updates there first.
Let us know if any assistance from our side will be needed after WooCommerce plugin reply.

Regards

#317482 Copied

Omer Naseem

Participant

February 17, 2022 at 11:12

Yes, I updated everything on the staging site and it crashed the website

#317485 Copied

Rose Tyler

Support staff

February 17, 2022 at 11:27

Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Regards

#317491 Copied

Omer Naseem

Participant

February 17, 2022 at 11:42

Yes, I did the debugging too, if i update the woocommerce database it shows unlimited database errors.

#317496 Copied

Omer Naseem

Participant

February 17, 2022 at 13:22

Please help me to resolve this issue as soon as possible.

#317508 Copied

Rose Tyler

Support staff

February 17, 2022 at 14:34

In this case, you need to contact your hosting provider support.
As I can see, the problem is independent of our theme, so we can’t help, and you need to content previously mentioned support teams.

Regards

#317536 Copied
Tagged: crashing, themes, update, website, woocommerce, wordpress
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