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Unable to update x-store core plugin in wordpress

This topic has 2 replies, 2 voices, and was last updated 1 years ago ago by Rose Tyler

  • Avatar: Nitya
    Nitya
    Participant
    December 11, 2023 at 16:25

    I’m trying to install x-store template iin wordpress for that it’s required to install x-store i’m unable to install it as it’s throwing error

    #376329 Copied Theme version: 9.2.5
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2023 at 16:40

    Hello, Nitya,

    Thank you for contacting us and for using XStore.

    Could you please confirm if you are using the Kirki plugin? If so, we kindly ask that you temporarily disable it, as it may interfere with the activation process.

    If the problem persists after disabling the Kirki plugin, we would be happy to take a closer look at the situation for you. To do this, we would require temporary access to your wp-admin.

    In order to grant us access to the wp-admin panel, we kindly request that you create a new user account with an administrator role through the Dashboard. Once created, please securely share the username and password with us through the Private Content section.

    Kind Regards,
    8theme team

    #376330 Copied

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