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Unable to update xstore 5..2.1. to 5.2.7

This topic has 3 replies, 3 voices, and was last updated 6 months, 1 weeks ago ago by Andrew Mitchell

Bas Kling

Participant

February 7, 2024 at 13:54

Hello,

trying to update xstore core, we get the following error message: Package could not be installed: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Can you please advise?

#382694 Copied Theme version: 5.2.1

2 Answers

Tony Rodriguez

Support staff

February 7, 2024 at 14:05

Hello, @Bas Kling,

Thank you for contacting us and for using XStore.

We kindly request that you take a moment to read and adhere to the instructions provided in our theme documentation. https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

We trust this will be of assistance to you.

If the issue persist, we would appreciate it if you could create temporary wp-admin access and FTP access share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

To create FTP access, please contact your hosting provider for assistance.

Warm regards,
The 8Theme Team

#382696 Copied

Andrew Mitchell

Support staff

May 15, 2024 at 09:14

Dear Bas Kling,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#395213 Copied
Tagged: fix xstore update issue, resolve woocommerce xstore problem, troubleshoot woocommerce update, woocommerce themes update, wordpress themes update error, wordpress xstore 5.2.7, xstore 5.2.1 upgrade
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