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Unable to update XStore theme and Core plugin

This topic has 2 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Tony Rodriguez

Jeeni Criscenzo

Participant

November 13, 2023 at 19:11

I get the following error message:
An error occurred while updating XStore Theme and XStore Core: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

#373653 Copied Theme version: 9.2 WooCommerce version: 8.2.2

1 Answer

Tony Rodriguez

Support staff

November 14, 2023 at 05:58

Hello, @Jeeni Criscenzo,

Thank you so much for purchasing our theme and contacting our support center.

To facilitate a resolution, we kindly ask that you carefully review and adhere to the guidelines provided in our theme documentation. The relevant instructions can be found at the following links:

– Troubleshooting PCLZIP_ERR_BAD_FORMAT (-10) during theme core plugin update:

https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

– Theme Update Guide:
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Please be advised that you should initially upgrade the XStore Core plugin to the most recent version before proceeding to update the XStore Theme on your website.

Best Regards,
The 8Theme Team.

#373668 Copied
Tagged: fixing xstore theme update, troubleshooting xstore update, woocommerce best selling themes, woocommerce xstore update solution, xstore core plugin problems, xstore theme update issues
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