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Unable to upgrade Theme to 9.3.12 from 9.3.8

This topic has 9 replies, 2 voices, and was last updated 3 weeks, 3 days ago ago by Tony Rodriguez

Addo

Participant

June 12, 2024 at 12:12

Unable to upgrade to the latest Xstore Theme

Please, contact administrator
for this information.

#399429 Copied Theme version: 9.3.8

8 Answers

Tony Rodriguez

Support staff

June 12, 2024 at 12:30

Hello, @Addo,

Thank you for contacting us and for using XStore.

We are pleased to provide you with assistance on updating your XStore Theme. For detailed instructions, please refer to the following article: [Theme Update Guide](https://xstore.helpscoutdocs.com/article/63-theme-update).

We trust this resource will be helpful to you. Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#399437 Copied

Addo

Participant

June 12, 2024 at 12:41

Hi Tony

Thats what I usually do.
Though this time around when I clicked update theme, even using the upload file function, it fails with the below messages:

Unpacking the package…
Installing the plugin…
The package could not be installed. No valid plugins were found.
Plugin installation failed.

#399438 Copied

Addo

Participant

June 12, 2024 at 12:45

Normally I would update from :
Dashboard > Update > Update Theme (before I update the Core) as per screenshot below

Files is visible for topic creator and
support staff only.

#399440 Copied

Tony Rodriguez

Support staff

June 12, 2024 at 13:08

Hello, @Addo,

Thank you for your response.

Please download XStore – Installable Archive from this page – https://www.8theme.com/downloads/

Go to Dashboard > Themes > Add new > Upload theme > Choose file > Install now > click on “Replace current with uploaded” and the theme will be updated on your site.

We kindly recommend that you take a complete backup of your site before proceeding.

For your convenience, here is a visual guide to assist you with the installation process: https://prnt.sc/95nQ73SRPmeN

Thank you for your attention to this matter. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#399447 Copied

Addo

Participant

June 12, 2024 at 13:25

Hi @Tony Rodriguez

On my screen:
I could find dashboard > Plugins > add new plugins
But not dashboard > theme > add new option

Could you please direct me?

TIA

#399449 Copied

Tony Rodriguez

Support staff

June 12, 2024 at 13:34

Hello, @Addo,

To update your theme, please follow the steps outlined below:

1. Navigate to the WordPress Dashboard.
2. Go to Appearance > Themes.
3. Click on “Add New”.
4. Select “Upload Theme”.
5. Choose “Choose File”.
6. Click “Install Now”.
7. After the installation, click on “Replace current with uploaded”.

For your reference, please see the attached image which illustrates these steps. https://paste.pics/R5OJK

We trust this will assist you effectively. Should you have any further inquiries, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

#399450 Copied

Addo

Participant

June 12, 2024 at 13:49

Thanks @Tony Rodriguez
I have to manually update both theme and core this time, not sure why the automatic update didnt work

#399458 Copied

Tony Rodriguez

Support staff

June 12, 2024 at 13:57

Hello, @Addo,

You’re very welcome! We’re delighted to assist you.

Regarding the automatic update issue, it appears there may have been a caching issue on your end causing the updates to not process as expected. Our team is diligently working to ensure a smoother experience moving forward.

Thank you for bringing this to our attention, and please don’t hesitate to reach out if you encounter any further challenges or require assistance.

Best Regards,
The 8Theme Team

#399462 Copied
Tagged: best selling themes, resolve upgrade issue, successful theme upgrade, theme 9.3.12, upgrade woocommerce theme, woocommerce 9.3.8 problems
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