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UNABLE TO UPLOAD THEME MANUALLY OR THROUGH FTP

This topic has 13 replies, 3 voices, and was last updated 9 years, 1 months ago ago by Jack Richardson

  • Avatar: dancreohub
    dancreohub
    Participant
    October 20, 2015 at 16:13

    Hello Team,

    Recently bought the Leader theme. But not able to load it through the web host. Even if i am able to load it manually through the files it always gives me the 500 error only when i try to activate the theme. Am using wordpress 4.3.1. ( the lastest) Am not able to load this theme at all under any conditions do let me know the procedure for refund or replace with a theme that works on wordpress 4.3.1.
    1) WE are using PHP version 5.4
    2) There are no third party paid in plugins. We are not able to upload this particular theme alone in wordpress 4.3.1. The uploading reaches 90% and then starts again its never complete. Unable to activate it manually too.

    Please, contact administrator
    for this information.
    #95154 Copied Theme version: 1.9 WooCommerce version: none
    12 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 20, 2015 at 17:49

    Hello,

    Unfortunately we can’t log in to WP Dashboard with provided wp-admin credentials. Please check them and give us with the correct ones in private content.
    Thank you.

    Best regards,
    Jack Richardson.

    #95190 Copied
    Avatar: dancreohub
    dancreohub
    Participant
    October 26, 2015 at 15:22

    Hello Jack,

    Thanks for your prompt reply.
    Please use the following credentials

    Please, contact administrator
    for this information.
    #96070 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2015 at 17:02

    Hello,

    As I see you have low values for post_max_size and upload_max_filesize functions. Please ask your hosting provider to increase the values to 40M.

    Best regards,
    Jack Richardson.

    #96095 Copied
    Avatar: dancreohub
    dancreohub
    Participant
    October 29, 2015 at 15:29

    Hello Jack,

    The Upload limit is 100M more than the required.
    But i am still not able to upload it via word-press
    however i am able to upload it manually via http://FTP.But When I try to activate the theme the whole thing collapses and i get a Internal Server Error.

    Please, contact administrator
    for this information.
    #96778 Copied
    Avatar: dancreohub
    dancreohub
    Participant
    October 29, 2015 at 15:39

    http://www.themistyelephant.com/wp-admin/themes.php?action=activate&stylesheet=theleader&_wpnonce=cb56595883

    This is the mail it goes when it tries to activate and then fails and gives me 500 Error

    #96780 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 29, 2015 at 15:52

    Hello,

    Internal Server Error is related to server configuration. Please ask your hosting provider to check error logs to find the reason of the problem.

    Best regards,
    Jack Richardson.

    #96790 Copied
    Avatar: dancreohub
    dancreohub
    Participant
    November 2, 2015 at 14:31

    Hey Jack,

    Thanks for your help.I am able to install the theme and work on it.
    But I am not able to get the Theme Options alone. It gives me this error when I go to theme options
    Error Message Link

    #97314 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    November 2, 2015 at 20:12

    Hello,

    May we reupload the theme?
    Please confirm you have a back up.

    Regards,
    Eva Kemp.

    #97382 Copied
    Avatar: dancreohub
    dancreohub
    Participant
    November 5, 2015 at 09:50

    Hi Eva,

    the Backup is taken.You may go ahead and reupload the theme.
    Please find the credentials in the above mail.

    #97924 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 5, 2015 at 13:47

    Hello,

    I’ve reuploaded theme files.
    Please check WP Dashboard now.

    Best regards,
    Jack Richardson.

    #97975 Copied
    Avatar: dancreohub
    dancreohub
    Participant
    November 6, 2015 at 08:04

    Hello Jack,

    Thank you, It works fine now !
    You guys are reliable !

    #98099 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 6, 2015 at 10:13

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    #98133 Copied

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