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Unable to use customize - by Daniel - on WordPress WooCommerce support

This topic has 9 replies, 4 voices, and was last updated 4 years, 10 months ago ago by Olga Barlow

Daniel

Participant

December 18, 2019 at 05:59

When I want to use the Header Builder on my WordPress page it shows nothing on the right side. But using without the header builder it works just fine. Could you please help me with this issue?

#227019 Copied Theme version: 6.2.5 WooCommerce version: 3.8.1

8 Answers

Rose Tyler

Support staff

December 18, 2019 at 09:08

Hello,

Try to disable all third-party plugins, that do not come bundled with our theme, and check how it works then.
If this doesn’t help, provide temporary wp-admin and FTP access.

Regards

#227026 Copied

Daniel

Participant

December 18, 2019 at 20:37

Still the same… deleting all the plugins seems to work but when start installing the required one it crash.

#227108 Copied

Daniel

Participant

December 18, 2019 at 20:38

I think that the bakery builder make it fail

#227109 Copied

Rose Tyler

Support staff

December 19, 2019 at 08:17

Hello,

Here is a list of included plugins https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , you need to find out if one of the plugins, that is not in this list, causes the problem.
Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#227121 Copied

Daniel

Participant

December 24, 2019 at 19:09

I´ll give you access so you can help me.

Please contact administrator
for this information.

#227457 Copied

John Holden

Support staff

December 26, 2019 at 07:24

Hi,

Please increase input vars and try again https://prnt.sc/qft6lu

Regards,
Hung PD

#227473 Copied

Daniel

Participant

December 26, 2019 at 20:30

Still the same

#227496 Copied

Olga Barlow

Support staff

December 27, 2019 at 13:31

Hello,

Seems this script https://prnt.sc/qgecxj causes issue with the customizer preview and generates error http://prntscr.com/qgeeff . Please, contact your hosting and ask them to disable that script. Let me know if the header builder works ok after disabling of that script.

Regards

#227519 Copied
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