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Unable to use Google Ads & Listings Plugin

This topic has 2 replies, 2 voices, and was last updated 11 months ago ago by Luca Rossi

bgrsolutions

Participant

December 18, 2023 at 18:44

Every time i enable the google ads and listings on my woo commerce multisite website it gives me a error every time.

My web host said the following error is been created when we enable the plugin

[18-Dec-2023 17:13:49 UTC] PHP Warning: Trying to access array offset on value of type bool in /chroot/home/ae98a39d/f4491cf43b.nxcli.io/html/wp-content/plugins/et-core-plugin/app/models/customizer/class-ajax-search.php on line 383

When we enable the plugin the whole admin area is inaccessible.

#377063 Copied Theme version: 9.2.5 WooCommerce version: 8.4.0

1 Answer

Luca Rossi

Support staff

December 19, 2023 at 05:54

Hello @bgrsolutions,

Thank you for reaching out to us with your concern. We understand the inconvenience you are experiencing with the Google Ads and Listings plugin on your WooCommerce multisite website.

Based on the error message you’ve provided, it appears there may be an issue with the compatibility of the plugin or a specific function within the plugin that is causing the error. To assist you effectively, we would like to gather some additional information:

1. Could you please confirm the version of the plugin you are using?
2. Are you running the latest version of WordPress and WooCommerce on your multisite setup?
3. Have you recently updated any themes or plugins that could be related to this issue?
4. Is it possible for you to disable other plugins temporarily to see if there is a conflict with another plugin?

In the meantime, we recommend the following steps:

– Ensure that all your themes and plugins are updated to their latest versions.
– If possible, create a staging environment to test the plugin activation without affecting your live site.
– Check the PHP version of your server and ensure it is compatible with the plugin requirements.

Please provide us with the requested information at your earliest convenience. We are committed to resolving this issue for you and will do our best to provide a timely solution.

If the above steps are still NOT working, can you please provide us with your FTP account via Private Content area so we can take a closer look at your custom codes? via the Private Content area.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Best Regards,
8Theme’s Team

#377077 Copied
Tagged: fix google listings plugin, google ads & listings plugin issue, google ads plugin issue, resolve google ads error, trouble with woocommerce templates, woocommerce plugin problems, wordpress woocommerce troubleshooting
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