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Unable to view a sigle product when there is a revision

This topic has 5 replies, 3 voices, and was last updated 2 years, 3 months ago ago by mart

mart

Participant

November 14, 2022 at 15:44

Hello

I noticed that I cannot able to fully view a single product on the website when there is a revision history of the product.
Try it yourself
homepage-> click any on the main category and click any product

But all the products that has no revision has no problem. I can view it all especially the mirror categories/products.
Try it yourself
homepage-> mirror category and click any product

Please, contact administrator
for this information.

#338561 Copied Theme version: 4.3.8 WooCommerce version: updated

4 Answers

Rose Tyler

Support staff

November 14, 2022 at 16:24

Hello,

Sorry, but your problem is a bit unclear to me.
Please provide URL of 2 products: 1 with the problem and 1 without the problem. and screenshots for a better understanding of the situation.
Thanks in advance.

Regards

#338565 Copied

mart

Participant

November 15, 2022 at 02:59

Try to visit these two products and notice the difference

https://clovishome.com/staging/3182/product/frameless-rectangular-led-light-bathroom-vanity-mirror-wall-mounted-with-touch-dimmable-design-20s0301-36/

https://clovishome.com/staging/3182/product/color-dual-flush-elongated-one-piece-toilet-seat-included/

I provide the admin credentials for you to check it.

THank you

#338589 Copied

Tony Rodriguez

Support staff

November 15, 2022 at 05:49

Hello, @mart,

Your issue has been solved please check back to your site now after removing the browser cache.

https://clovishome.com/staging/3182/product/frameless-rectangular-led-light-bathroom-vanity-mirror-wall-mounted-with-touch-dimmable-design-20s0301-36/

https://clovishome.com/staging/3182/product/color-dual-flush-elongated-one-piece-toilet-seat-included/

Actually, on the product, you were facing the issue because of you created that product using the Elementor Page Builder, and the product which is working fine, was simply created without Elementor, so I edited the product and removed the Elementor added content, and save changes and it solved your issue.

Regards 8Themes Team.

#338592 Copied

mart

Participant

November 15, 2022 at 06:30

Yeah right. I totally got your point.

Thank you so much

#338598 Copied
Tagged: product, revision, themes, view, woocommerce, wordpress
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