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Unavailable product sizes in product page

This topic has 4 replies, 2 voices, and was last updated 9 months, 2 weeks ago ago by Tony Rodriguez

Diana Nikolova

Participant

January 25, 2024 at 11:19

https://prnt.sc/DuRe9kjJHNIZ
Hi,

I would like to know how to prevent unavailable product sizes from being selectable as an option to add to cart.

Currently, when a visitor to my website selects a product with an unavailable size, they can add it to the cart. However, they then receive a message that the product is out of stock and cannot be ordered.

I would like to change this so that the visitor cannot add an unavailable product to the cart at all.

How can I do this?

Thank you,
Diana

#381210 Copied Theme version: 1.0 WooCommerce version: 7.5.1

3 Answers

Tony Rodriguez

Support staff

January 25, 2024 at 12:56

Hello, @Diana Nikolova,

We appreciate your reaching out to us and for choosing XStore for your needs.

We understand you require assistance with displaying product variations that are currently out of stock. We are pleased to inform you that such variations can be presented as shown in the following examples:

– https://ibb.co/9hbCWKV
– https://ibb.co/VVmZCkp
– https://ibb.co/zmbgPYR

This display is possible using Xstore variation swatches, provided that the “Hide out of stock products from catalog” option is activated within the WooCommerce > Settings > Products > Inventory section of your dashboard.

For further clarification and support, we suggest viewing our instructional video on variation swatches, which can be found here: https://www.8theme.com/documentation/xstore/video-tutotials/variation-swatches/. We trust you will find this resource to be informative and useful.

Should you have any further inquiries or require additional assistance, please feel free to contact our support team. We are committed to providing you with the support you need.

Warm regards,
The 8Theme Team

#381230 Copied

Diana Nikolova

Participant

January 25, 2024 at 14:01

Thank you for answer!

“Hide out of stock products from catalog” – option in active, but the product with quantity 0 is shown like in stock

#381241 Copied

Tony Rodriguez

Support staff

January 25, 2024 at 14:33

Hello, @Diana Nikolova,

Thank you for your response.

1/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2/ Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#381250 Copied
Tagged: out-of-stock woocommerce sizes, product size unavailability woocommerce, unavailable woocommerce product sizes, woocommerce out-of-stock sizes, woocommerce theme product size, wordpress product size unavailable, wordpress woocommerce size unavailable
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