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Unavailable swatches not greyed out anymore

This topic has 12 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

martijntje

Participant

June 30, 2023 at 16:50

Hello,

Unavailable swatches not greyed out anymore. It used to work but after an update it stopped working.

Do you know what is wrong?

Please, contact administrator
for this information.

#360817 Copied Theme version: 5.1.8 WooCommerce version: 7.8.1

11 Answers

Rose Tyler

Support staff

June 30, 2023 at 19:12

Hello, Martijntje,

Thank you for contacting us and for using XStore.

This situation is independent of the theme update, it relates to WooCommerce settings: go to WooCommerce > Settings > Products > Inventory > set “Hide out of stock products from catalog”.

Kind Regards,
8theme team

#360828 Copied

martijntje

Participant

July 1, 2023 at 07:42

Hi,

Thanks for your answer. I does not seem to work.

It used to be when you select option A the options at B would be greyed out if that combination was not available. Now when I select option A there is nothing greyed out, so the customer can not see which combination is not available.

Can you help me out?

Regards

#360871 Copied

Rose Tyler

Support staff

July 1, 2023 at 08:30

Hello, Martijntje,

Thank you for your response.

Please provide URL of product from your site where we will be able to see the mentioned situation.

Kind Regards,
8theme team

#360882 Copied

martijntje

Participant

July 1, 2023 at 08:33

Attached.

Please contact administrator
for this information.

#360884 Copied

Rose Tyler

Support staff

July 1, 2023 at 08:35

Hello,

Thank you for your response.

Here is what we get by visiting your link – https://prnt.sc/JkEhcggNQzbw Please check.

Kind Regards,
8theme team

#360886 Copied

martijntje

Participant

July 1, 2023 at 08:39

The website is only available after login.

Please contact administrator
for this information.

#360887 Copied

Rose Tyler

Support staff

July 1, 2023 at 08:53

Hello,

Yes, we are login https://prnt.sc/_IiammwPJ9J7
Please test how it works with the access you provided for us.

Kind Regards,
8theme team

#360890 Copied

martijntje

Participant

July 1, 2023 at 20:53

Hello,

The account was limited.

Your account is now set to view to content.

Regards,

Martijn

#360932 Copied

Rose Tyler

Support staff

July 2, 2023 at 07:42

Hello, Martijntje,

Thank you for your response.

It looks like this situation is caused by one of plugins or an additional custom code.
We’ve checked and out of stock variations are shown as expected on our test sites and demos.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. If it helps, enable them one by one and let us know the name of plugin that affect the out of stock variations displaying.
Also, check your custom code.

Kind Regards,
8theme team

#360936 Copied

martijntje

Participant

July 2, 2023 at 15:41

I disabled all other plugins and there was no custom code.

When I added the following code to functions.php it started working again:

======
function woo_custom_ajax_variation_threshold( $qty, $product ) {
return 50;
}
add_filter( ‘woocommerce_ajax_variation_threshold’, ‘woo_custom_ajax_variation_threshold’, 10, 2 );

======

#361011 Copied

Rose Tyler

Support staff

July 3, 2023 at 08:37

Hello, Martijntje,

Thank you for letting us know.

Indeed, it could have been due to the default value of the WooCommerce which sets 20-30 variations for which it runs checks and so on. With the code you added, you increased the default value which helped you as there were many possible combinations >30.

Kind Regards,
8theme team

#361047 Copied
Tagged: greyed out, persuasive, swatches, themes, unavailable, woocommerce, wordpress
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