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Unavailable variant is briefly available

This topic has 4 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

Vaporizer

Participant

July 20, 2023 at 15:35

We are having an issue with filtering on catalog pages because a variant (XXL) that is not available is still shown in the filtered catalog page.

And when opening/refreshing the product page you can see that XXL is available for a second or two.

See screenshot on link below.
1. Chosen filters
2. Shown product that should not be shown with the chosen filters
3. The variants available on the product that do not match the chosen filters

Link to screenshot: https://i.imgur.com/AapeVir.jpg

Link to product page: https://skalkur.fo/product/gone-fishing-ut-shirt-11725/

Link to filtered catalog page: https://skalkur.fo/product-category/200/20001/?_wcf_filter=true&stc3b8dd=2062%2C3691%2C7418%2C2574%2C2575%2C2363%2C2576%2C2577%2C3719%2C2002%2C18459%2C3724%2C7700%2C2334&_paged=1

#362483 Copied Theme version: 9.0.5 WooCommerce version: 7.5.1

3 Answers

Rose Tyler

Support staff

July 20, 2023 at 15:49

Hello, Vaporizer,

Thank you for contacting us and for using XStore.

1/ You are using an additional plugin to add mentioned filters. Have you tried to contact support of that plugin?

2/ Please check how it works when the default WooCommerce theme – Storefront is activated on the site.
Let us know the result.

Kind Regards,
8theme team

#362485 Copied

Vaporizer

Participant

July 20, 2023 at 15:56

Thank you for the quick reply.

We are in contact with the provider of the filter plugin to understand why unavailable variants are being shown.

Can you help us understand the issue with the unavailable variant (XXL) is being shown when opening/refreshing the product page?
Link: https://skalkur.fo/product/gone-fishing-ut-shirt-11725/
This issue should be specific to the theme.

Thank you.

#362488 Copied

Rose Tyler

Support staff

July 20, 2023 at 16:10

Hello, Vaporizer,

To confirm that the issue is specific to the theme, please test how it works when the default WooCommerce theme – Storefront is activated on the site.

Kind Regards,
8theme team

#362493 Copied
Tagged: available, briefly, themes, unavailable, variant, woocommerce, wordpress
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