Unbale to import DEMO templates and no errors

This topic has 8 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Andrew Mitchell

  • Avatar: Vyas Chandra
    suvyshop
    Participant
    October 2, 2024 at 05:20

    I am trying to import DEMO templates but as I clicked on IMPORT the screen goes little dim but not imported so far.

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Vyas Chandra
    suvyshop
    Participant
    October 2, 2024 at 05:41

    Please expedite

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2024 at 07:01

    Hello, Suvyshop,

    Thank you for reaching out and for choosing XStore for your needs.

    To facilitate a smooth demo content import, we kindly request that you disable all third-party plugins initially. Additionally, please provide temporary wp-admin access and specify the desired demo version you wish to import. Once we have this information, we will proceed to verify how the import functions on your site.

    We would like to assure you that we have not encountered any import issues on our test sites.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Vyas Chandra
    suvyshop
    Participant
    October 2, 2024 at 11:47

    Please do the needful

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2024 at 12:14

    Hello, Suvyshop,

    We appreciate your prompt response.

    Demo content imported – https://prnt.sc/I2bYuJjn3LXa Please check.

    Best regards,
    The 8Theme Team

    Avatar: Vyas Chandra
    suvyshop
    Participant
    October 2, 2024 at 14:12

    Thanks

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2024 at 14:27

    Hello, Suvyshop,

    We’ve disabled 3rd-party plugins and then imported demo content.

    Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.
    Do not import a few versions altogether, it will create a mess. To get blocks from different demos, please use XStore Studio – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 2, 2024 at 14:29

    Dear suvyshop,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

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