Return to previous page

Uncaught DOMException: Failed to execute 'toDataURL' on 'HTMLCanvasElement'

This topic has 14 replies, 3 voices, and was last updated 4 years, 8 months ago ago by Rose Tyler

Kenelli

Participant

March 4, 2020 at 11:38

Dear Team,

I’m getting an error on my website, after having updated with the last theme, WordPress and Woocommerce version.

I’m getting the following error on the Chrome Console (see the private content area).

I have of course DESACTIVATED ALL PLUGINS, but the error still occurs. It’s causing a lot of error in the pages, like the grey footer color that doesn’t appear in product page (unlike the home page).

Can you please help me figuring out how I can solve this issue?

Thank you in advance,

Best regards,
Sofiane

Please, contact administrator
for this information.

#230744 Copied Theme version: Version: 6.2 WooCommerce version: Version 3.9.2

13 Answers

Olga Barlow

Support staff

March 4, 2020 at 13:16

Hello,

Provide us with temporary WP Dashboard and FTP access to your site to help you.

Regards

#230763 Copied

Kenelli

Participant

March 4, 2020 at 15:25

Please find the access

Please contact administrator
for this information.

#230777 Copied

Olga Barlow

Support staff

March 4, 2020 at 18:58

Hello,

Fixed. Also, contact your hosting provider and ask to check the permissions for some files http://prntscr.com/rbloiq because it does not load and affect some design and maybe Dashboard options.

Regards

#230799 Copied

Kenelli

Participant

March 6, 2020 at 10:39

Thank you so much!

I will contact them indeed.

#230882 Copied

Olga Barlow

Support staff

March 6, 2020 at 10:51

Hello,

You are welcome!

Regards

#230884 Copied

Kenelli

Participant

March 7, 2020 at 10:31

Hi Olga,

Do you know why the Zoom Effect still doesn’t work on my website (when I’m not connected to wordpress)? I tried the Lens and Windows way, but a white image appear instead of the main product image, even when all plugins are desactivated (see image in private area).

(you would need to clear Wp rocket cache once you activate the Lens mode)

Thank you in advance for your kind help,
Sofiane

Please contact administrator
for this information.

#230930 Copied

Rose Tyler

Support staff

March 7, 2020 at 14:39

Hello,

One of our technicians will be able to take a closer look at your issue on Tuesday.
Take our apologies for this delay.

Regards

#230933 Copied

Kenelli

Participant

March 9, 2020 at 11:57

It’s okay. Thank you very much, I’ll wait

#230964 Copied

Olga Barlow

Support staff

March 10, 2020 at 12:30

Hello,

First of all, check if everything is ok with the file permissions on your server because we get 403 error from time to time for different images on your site http://prntscr.com/re5y25 We can’t check your site without VPN, maybe problem with access is related to this but I’m not sure.
Also, keep the lazy loading option of the WP Rocket plugin disabled because it seems it conflicts with the zoom script http://prntscr.com/re5zad
Clear cache plugin and Cloudflare CDN caches after disabling of that option. Let me know if it helps.

Regards

#230999 Copied

Kenelli

Participant

March 10, 2020 at 16:46

Hello Olga,

Thank you so much! The Zoom script is now running well on my website. It was surely because of the Lazy load from Wp Rocket ! 🙂

Last question: when you ask to check the file permission, do I need to contact my Host, or is it on the FTP section?

#231004 Copied

Olga Barlow

Support staff

March 10, 2020 at 19:34

Hello,

I suppose it’s better to contact the hosting provider, send that screenshot and ask what’s wrong with the permissions and why that error appears.

Regards

#231021 Copied

Kenelli

Participant

March 11, 2020 at 16:12

Thank you so much!!

#231062 Copied

Rose Tyler

Support staff

March 11, 2020 at 16:27

Hello,

You’re welcome!

Regards

#231064 Copied
Viewing 14 results - 1 through 14 (of 14 total)