This topic has 8 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler
Hi!
I’ve just bought your theme and imported demo content on a new WordPress. I am using the latest version of Xstore theme and only required plugins. When I open Customizer I see the following error:
Uncaught TypeError: _(…).slider is not a function
at e (price-slider.min.js?ver=7.8.0:1:457)
When I go to Header -> Header templates and choose any template. Customizer goes into eternal loading and I can see lots of errors in my console.
Hello, Atip,
Thank you for contacting us and for using XStore.
In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
Kind Regards,
8theme team
I’ve done all this before I contacted you. Once more: it is a blank WordPress site where I’ve installed your theme using your wizard and only plugins that are installed by your wizard.
I checked in incognito window so cache isn’t a problem.
Hello, Atip,
Thank you for your response.
In this case, we need to check the situation on your site more deeply.
Provide temporary wp-admin and FTP access.
Private Content.
Kind Regards,
8theme team
Provided details in the private area
Hello, Atip,
After checking the error we noticed that jquery.slider code does not exist or never starts to load. By checking the file on your server → …/wp-includes/js/jquery/ui/slider.min.js (see private area) – it is empty → https://prnt.sc/fkVQ-1YTIbiK . We checked the file on your server and seems it was not correctly set up on WordPress installation process → https://prnt.sc/izAoicx4vdet that is not related to our theme code. We decided to update the file with the correct code and now everything works ok → https://prnt.sc/xtNP66o4–TU , https://prnt.sc/d9JDUf4Hsl82 .
Please, clear your browser cache and check now.
Kind Regards,
8theme team
Thanks for your help. Must be something happened during the installation process. Now everything is working properly.
Hello, Atip,
You’re welcome!
Kind Regards,
8theme team
Tagged: customizer, eternal loading, seo friendly, templates, uncaught error, woocommerce, wordpress
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