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Uncaught error and eternal loading in customizer

This topic has 8 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

Atip

Participant

June 15, 2023 at 16:12

Hi!
I’ve just bought your theme and imported demo content on a new WordPress. I am using the latest version of Xstore theme and only required plugins. When I open Customizer I see the following error:
Uncaught TypeError: _(…).slider is not a function
at e (price-slider.min.js?ver=7.8.0:1:457)

When I go to Header -> Header templates and choose any template. Customizer goes into eternal loading and I can see lots of errors in my console.

#359493 Copied Theme version: 9.1.7 WooCommerce version: 7.8.0

7 Answers

Rose Tyler

Support staff

June 15, 2023 at 16:29

Hello, Atip,

Thank you for contacting us and for using XStore.

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Kind Regards,
8theme team

#359500 Copied

Atip

Participant

June 15, 2023 at 17:54

I’ve done all this before I contacted you. Once more: it is a blank WordPress site where I’ve installed your theme using your wizard and only plugins that are installed by your wizard.

I checked in incognito window so cache isn’t a problem.

#359514 Copied

Rose Tyler

Support staff

June 16, 2023 at 07:04

Hello, Atip,

Thank you for your response.

In this case, we need to check the situation on your site more deeply.

Provide temporary wp-admin and FTP access.

Private Content.

Kind Regards,
8theme team

Please contact administrator
for this information.

#359534 Copied

Atip

Participant

June 16, 2023 at 08:47

Provided details in the private area

Please contact administrator
for this information.

#359546 Copied

Rose Tyler

Support staff

June 16, 2023 at 10:15

Hello, Atip,

After checking the error we noticed that jquery.slider code does not exist or never starts to load. By checking the file on your server → …/wp-includes/js/jquery/ui/slider.min.js (see private area) – it is empty → https://prnt.sc/fkVQ-1YTIbiK . We checked the file on your server and seems it was not correctly set up on WordPress installation process → https://prnt.sc/izAoicx4vdet that is not related to our theme code. We decided to update the file with the correct code and now everything works ok → https://prnt.sc/xtNP66o4–TU , https://prnt.sc/d9JDUf4Hsl82 .

Please, clear your browser cache and check now.

Kind Regards,
8theme team

Please contact administrator
for this information.

#359556 Copied

Atip

Participant

June 16, 2023 at 10:51

Thanks for your help. Must be something happened during the installation process. Now everything is working properly.

#359557 Copied

Rose Tyler

Support staff

June 16, 2023 at 10:59

Hello, Atip,

You’re welcome!

Kind Regards,
8theme team

#359558 Copied
Tagged: customizer, eternal loading, seo friendly, templates, uncaught error, woocommerce, wordpress
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