Return to previous page

Uncaught SecurityError: Failed to execute 'toDataURL' on 'HTMLCanvasElement': T

This topic has 19 replies, 5 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

cartman

Participant

March 12, 2015 at 16:23

/legenda/js/plugins.min.js?ver=4.1.1

Hello,

This is js is throwing an error

–> Uncaught SecurityError: Failed to execute ‘toDataURL’ on ‘HTMLCanvasElement’: Tainted canvases may not be exported.

The error is causing a conflict with VC and items loading. Can you advise? Thanks.

Please, contact administrator
for this information.

#49150 Copied Theme version: 2.6.2 WooCommerce version: 2.3.5

18 Answers

Robert Hall

Participant

March 12, 2015 at 16:35

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#49152 Copied

nohsharon

Participant

November 25, 2015 at 18:37

Hello,
I am experiencing the same error message:

I have debugged the site and found below error in the file /legenda/js/plugins.min.js

“Uncaught SecurityError: Failed to execute ‘toDataURL’ on ‘HTMLCanvasElement’: tainted canvases may not be exported.”

Please, contact administrator
for this information.

#101342 Copied Theme version: 2.9.2 WooCommerce version: 2.4.6

nohsharon

Participant

November 25, 2015 at 19:38

Hello,
I am having the same problem and seeing the same error message mentioned above.

I have debugged the site and found below error in the file /legenda/js/plugins.min.js

“Uncaught SecurityError: Failed to execute ‘toDataURL’ on ‘HTMLCanvasElement’: tainted canvases may not be exported.”

Please, contact administrator
for this information.

#101356 Copied Theme version: 2.9.2 WooCommerce version: 2.4.6

Eva Kemp

Participant

November 25, 2015 at 19:44

Hello @nohsharon,

Please give us full access to wp-admin panel, not just to “My Account” page.
Are you getting any issues with Visual Composer elements?
Also provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

#101357 Copied

nohsharon

Participant

November 25, 2015 at 20:32

Hi Eva,
Private message contains info you requested

Please, contact administrator
for this information.

#101381 Copied Theme version: 2.9.2 WooCommerce version: 2.4.6

Eva Kemp

Participant

November 26, 2015 at 09:04

Hello @nohsharon,

We can’t connect to your server via FTP.
Please create FTP account for us to be able to view all site files.

Thank you.

Regards,
Eva Kemp.

#101417 Copied

nohsharon

Participant

November 26, 2015 at 15:27

Hello,
We only have SFTP set up. The login info is in the private message area.

Please, contact administrator
for this information.

#101500 Copied Theme version: 2.9.2 WooCommerce version: 2.6
Eva Kemp

Participant

November 26, 2015 at 16:27
Hello @nohsharon,

Unfortunately we still can’t connect. There is an error:
Error: Authentication failed.

Please add this code in .htaccess file:

<IfModule mod_headers.c> Header set Access-Control-Allow-Origin "*" </IfModule>

And check your site after that.

Regards,
Eva Kemp.
#101513 Copied
nohsharon

Participant

November 30, 2015 at 18:30

Hi Eva,
Our host added the requested code to the htaccess file.

Please let me know if you still continue having problems accessing our FTP.

Best,
Sharon

Please, contact administrator
for this information.

#102000 Copied

Eva Kemp

Participant

November 30, 2015 at 19:40

Hello @nohsharon,

Unfortunately we still can’t login because of the error:
Error: Authentication failed.

Could you please check it from your side?
Are you able to connect via FTP with the same credentials?

Regards,
Eva Kemp.

#102013 Copied

nohsharon

Participant

December 14, 2015 at 15:47

Hi Eva,
Sorry for the delay. After some looking, we are still not sure why you are unable to access SFTP.

Below are the credentials our developer uses to login. Please let me know if you still continue to have trouble accessing.

Thank you,
sharon

Please, contact administrator
for this information.

#104166 Copied Theme version: 2.9.2 WooCommerce version: 2.4.6

Eva Kemp

Participant

December 14, 2015 at 17:41

Hello @nohsharon,

Unfortunately authentication is still failed.
Could you please provide us with access to your hosting control panel so we’ll be able to view site files directly from the panel?

Regards,
Eva Kemp.

#104197 Copied

nohsharon

Participant

December 14, 2015 at 18:21

Hi Eva,
Info is below. WP Engine is doing some maintenance today, so you may or may not be able to login.

Best
Sharon

Please, contact administrator
for this information.

#104207 Copied Theme version: 2.9.2 WooCommerce version: 2.4.6

Eva Kemp

Participant

December 15, 2015 at 11:46

Hello,

As I see you are using very old versions of the plugins. Please update all required plugins https://www.8theme.com/download-plugins/ and woocommerce as well.

Regards,
Eva Kemp.

#104338 Copied

nohsharon

Participant

January 12, 2016 at 18:02

Hi Eva,
Happy new year. We updated our woo commerce plugin and have already updated the theme to the latest version a few weeks back as well and wanted to provide an update on the issue we are having on our theme.
Included in the private message is a detailed description.

Thank you,
Sharon

Please, contact administrator
for this information.

#107700 Copied Theme version: 2.9.2 WooCommerce version: 2.4.12

Jack Richardson

Support staff

January 13, 2016 at 12:46

Hello @nohsharon,

At first you reported this error on your site:
Uncaught SecurityError: Failed to execute ‘toDataURL’ on ‘HTMLCanvasElement’: tainted canvases may not be exported.

Is it resolved now?

Do you mean that now you’re getting “time out” errors on your site?
Could you please be more specific what problem you’re experiencing?

Thank you.

Best regards,
Jack Richardson.

#107806 Copied

nohsharon

Participant

January 13, 2016 at 17:51

HI Jack
I guess I should start a new support thread. The reason why I added this new error ticket on this same ticket is because Eva suggested that we update our plugins and theme. But we continue to have issues related to the theme.

The original error message – Failed to execute ‘toDataURL’on ‘THMLCanvasElement’:T doesn’t seem to be an issue anymore.

Please let me know if I should start a new ticket.

Thank you,
sharon

#107875 Copied

Eva Kemp

Participant

January 13, 2016 at 18:08

Hello @nohsharon,

Please start a new topic and describe the issue with details.

Thank you.
Regards,
Eva Kemp.

#107882 Copied
Tagged: failed to execute 'todataurl', htmlcanvaselement, seo friendly, uncaught securityerror, wordpress woocommerce templates
Viewing 19 results - 1 through 19 (of 19 total)