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Unedfind error when creating a category - by Tom

This topic has 7 replies, 3 voices, and was last updated 5 years, 4 months ago ago by Olga Barlow

Tom

Participant

October 25, 2019 at 14:39

When I go to create a category, and I choose the ‘add new category’ option, I see an ‘undefined’ error on the page. When I refresh the page, the category is created. However, the category then disappears after a length of time.

I tried to de-activate the theme and try creating a category with the default wordpress theme, this worked. Then when I activated Woopress again, it didn’t work.

When I check the console after receiving this error, I get this message: “Uncaught SyntaxError: Unexpected token ‘<'". Not sure if this is relevant or not to the error however

#223850 Copied Theme version: 4.5.3

6 Answers

Rose Tyler

Support staff

October 25, 2019 at 15:04

Hello,

Please check how it works with Storefront theme (default WC theme).
Try to disable all the third-party plugins, that do not come bundled with our theme, and check how it works then.
What version of WooCommerce plugin do you use?

Regards

#223851 Copied

Tom

Participant

October 28, 2019 at 10:10

Good Morning,

– I have used the default WordPress theme and the feature appears to be working correctly. However, when I revert back to 8theme, it doesn’t work again
– I have tired individually disabling plugins, this had no effect on the category creation and it still doesn’t work
– I am running wordpress version 5.2.4

Thanks

#223938 Copied

Olga Barlow

Participant

October 28, 2019 at 18:22

Hello,

Provide us with Dashboard and FTP access to your site to check and help you.

Regards

#223971 Copied

Tom

Participant

October 29, 2019 at 15:19

I have sent a private comment with login details

Please contact administrator
for this information.

#224015 Copied

Olga Barlow

Participant

October 29, 2019 at 18:37

Hello,

You are using our of date version of WooPress theme that could conflict with the latest version of WooCommerce plugin. First of all, we need to update theme but we can’t do this without FTP access to your site. So, provide the access to allow us update theme and finish investigation.
Tell me, please, if you did any changes in the woopress theme files? If yes then move them all to child theme https://www.8theme.com/demo/docs/woopress/Theme_Installation/Child_Theme because you will lose all the modification made in theme files after theme update.

Regards

#224030 Copied

Olga Barlow

Participant

October 29, 2019 at 18:48

Hello,

Meanwhile, you told us that you tested with the default theme but seems you did not because we enabled the default theme Storefront (the official theme of WooCommerce plugin developers) and faced the same http://prntscr.com/pprq2a
Also, we found that problem appears when the Product Code for WooCommerce plugin is enabled. So, contact plugin author to fix the issue!

Regards

#224031 Copied
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