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Unreproduceable Transaction Issue – Incorrect Price & Shipping

This topic has 8 replies, 2 voices, and was last updated 8 years, 7 months ago ago by Eva Kemp

PremiumPetware

Participant

April 1, 2016 at 10:46

Today, I experienced my first issue with pricing / shipping calculation, which occured in the same transaction.

When I try to replicate the same sale, everything works as expected – correct product price and shipping cost.

This is a faily awkward position and am waiting to hear back from the customer. As they got extremely cheap pricing they will no doubt be very upset.

The bigger issue though is how this could have occured. I did wonder if they had other products in the cart and removed them causing some kind of issue, but I have tried doing that and cannot get an error to occur. The shipping cost charged was only the base price, the Shipping Class cost did not calculate.

What could have caused this problem and how can I avoid it happening again?

Regards,

Premium Petware

#119684 Copied Theme version: 2.8 WooCommerce version: 2.5.3 now updated to 2.5.5

7 Answers

Eva Kemp

Support staff

April 1, 2016 at 11:24

Hello,

Could you please describe how we can replicate the issue?
Also please check if the same issue persists only with our theme or with default Woocommerce Storefront theme too https://www.woothemes.com/storefront/ .
Provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#119693 Copied

PremiumPetware

Participant

April 2, 2016 at 12:11

Hi Eva, that is part of the issue, I cannot replicate the fault.

The user managed to get to lowest price of the variable product, not the price for the actual variation purchased, and also got the flat rate shipping base rate without the shipping class calculated portion.

Can you please advise an email address to use for the required account?

Regards,

Blair

#119799 Copied

Eva Kemp

Support staff

April 4, 2016 at 08:32

Hello,

Sorry, what email address do you mean? Your query is a bit unclear.

Regards,
Eva Kemp.

#119848 Copied

PremiumPetware

Participant

April 4, 2016 at 08:41

Hi Eva, I need a valid email address to create an account for you (as far as I can tell).

Regards,

Blair

#119855 Copied

Eva Kemp

Support staff

April 4, 2016 at 08:58

Hello,

You can use any email address, just give us login credentials.
Also please check if the same issue persists only with our theme or with default Woocommerce Storefront theme too https://www.woothemes.com/storefront/ . Let us know the result.

Regards,
Eva Kemp.

#119863 Copied

PremiumPetware

Participant

May 16, 2016 at 10:52

This issue has not repeated with any subsequent transactions, so can be considered resolved. Thank you.

#125899 Copied

Eva Kemp

Support staff

May 16, 2016 at 11:43

Hello,

You’re welcome.

Regards,
Eva Kemp.

#125920 Copied
Tagged: incorrect, issue, price, shipping, themes, transaction, unreproduceable, woocommerce, wordpress
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Unreproduceable Transaction Issue – Incorrect Price & Shipping

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