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Unsave fields when page refresged - by eddy_26

This topic has 7 replies, 2 voices, and was last updated 6 years, 3 months ago ago by Olga Barlow

eddy_26

Participant

September 15, 2018 at 17:47

hello,

when I click on button add to shopping cart and don´t fill one of the required fields, the page will reload with a message “this field is required” but all the fields I filled out did not save.. and I have to fill them again ?

Extra product options plugin author wrote: “I’m sorry but the Redux Framework plugin negates the plugin functionality to have the values you posted saved. There isn’t anything I can do about it I’m afraid. If you disable it you will that it works like you want it.”

Redux plugin author wrote: “Please contact the author of the theme for support as we do not support actual theme users. We have no way to know how theme authors implement our code. Good luck.”

can u help me pls? 🙁

Please, contact administrator
for this information.

#199507 Copied Theme version: 4.28.1 WooCommerce version: 3.4.5

6 Answers

Olga Barlow

Support staff

September 15, 2018 at 19:05

Hello,

The password is incorrect. Please, provide us with the correct pass and also FTP access to your site and we’ll check if we can solve this issue.

Regards

#199508 Copied

eddy_26

Participant

September 15, 2018 at 19:12

hello,

sorry, try it now pls.

thanks very much! 🙂

Please, contact administrator
for this information.

#199509 Copied

eddy_26

Participant

September 16, 2018 at 18:40

can you solve it? this is very important to me 🙁 thanks

#199516 Copied

Olga Barlow

Support staff

September 17, 2018 at 14:09

Hello,

If you want to use this plugin keep option “AJAX add to cart for simple products” disabled (Theme Options > E-Commerce > Single Product).

Regards

#199565 Copied

eddy_26

Participant

September 18, 2018 at 10:36

great, it works ! 🙂 you’re awesome. thanks

#199609 Copied

Olga Barlow

Support staff

September 18, 2018 at 12:29

You are welcome!

Regards

#199616 Copied
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