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Unwanted woocommerce product page sidebar

This topic has 18 replies, 2 voices, and was last updated 10 years, 6 months ago ago by Eva Kemp

st.even

Participant

May 5, 2014 at 15:00

Hi.

Maybe a simple question if you know the answer?

I have been using / updating Legenda since v.1.2 … mostly, all has been v.smooth with superb support … but now with v2.1 and the latest Woocommerce 2.18 – I have a new and unwanted left sidebar category list appearing on my main product page (which should just show a full page grid of category images) …

Where oh where do I turn that unwanted list off? I have searched everywhere and again!

Thank you.

#2715 Copied

17 Answers

Eva Kemp

Support staff

May 5, 2014 at 15:46

Hello,

Could you please provide us with the link where sidebar is shown and admin panel credentials in Private Content?

Regards,
Eva Kemp.

#2723 Copied

st.even

Participant

May 5, 2014 at 15:50

silly I know Eva:

https://thegreatfrogpaterson.com/the-great-frog-silver-jewellery/

#2724 Copied

Eva Kemp

Support staff

May 5, 2014 at 17:41

You need remove a widget from Main Sidebar area in Appearance > Widgets and insert an empty text widget into there.
If the issue is still present please provide us with admin panel credentials.

Regards,
Eva Kemp.

#2737 Copied

st.even

Participant

May 5, 2014 at 19:34

The main sidebar had/has two widgets active, which are “Woocommerce Cart” and “Woocommerce Products” … displayed on the right, not left … as was the case before the upgrades.

There are other widgets called “Categories” and “Woocommerce Product Categories” … which could display like just this issue, but neither of these have ever been active.

I have deleted all widgets from the sidebar … just to see what happens .. and it has had no effect.

It may be of interest/relevant here that when I updated the theme this time ONLY the menus needed to be re-activated, not any of the widgets … which I thought was both unusual and even helpful. Seems I may have been fooled!

So possibly we have a non-active widget being displayed, in a place that is not specified???

#2745 Copied

st.even

Participant

May 5, 2014 at 19:36

ps: The main shop Page does not have the sidebar turned on either in the Page editor.

#2746 Copied

Eva Kemp

Support staff

May 5, 2014 at 20:01

Could you please provide us with the admin panel credentials to check the issue?

Regards,
Eva Kemp.

#2753 Copied

st.even

Participant

May 5, 2014 at 20:26

[ Your working late Eva! ]

As typed, I have tried most everything … and even just switched theme versions back and forth from v1.9 in an attempt to reset this darn silly thing …

… below & private is the access. Please keep me informed.

Please, contact administrator
for this information.

#2758 Copied

Eva Kemp

Support staff

May 5, 2014 at 20:34

Thank you for the details, but we were unable to log in to admin panel. The access is blocked.
Please give us permission to log in.

Regards,
Eva Kemp.

#2760 Copied

st.even

Participant

May 5, 2014 at 20:49

Ah. Can you send me your IP address please.

#2763 Copied

st.even

Participant

May 5, 2014 at 21:06

ps:

Please, contact administrator
for this information.

#2766 Copied

st.even

Participant

May 6, 2014 at 13:52

Any progress?

I reverted back to Legenda v 1.9 … and the issue disappeared immediately. So it is definately something to do with v2.1.

#2810 Copied

Eva Kemp

Support staff

May 6, 2014 at 15:27

Hello,

I was unable to log in to admin panel. The error stated “The password is incorrect”. Have you changed it?
By the way, to assist you on that issue you need have 2.1 version installed. So, please enable it.

Regards,
Eva Kemp.

#2840 Copied

st.even

Participant

May 6, 2014 at 15:55

Apology – see below. Theme v2.1 is installed.

Please, contact administrator
for this information.

#2848 Copied

st.even

Participant

May 6, 2014 at 21:41

Ok, I see that you have viewed the site and probably conclude the same as that it is a theme issue?

#2902 Copied

Eva Kemp

Support staff

May 7, 2014 at 10:21

Hello,

Please try to disable sidebar in Theme Options > Product Page Layout > Sidebar > “Off”. But sidebar will be disabled on category pages too. If you want to leave products only you need create a page without sidebar and just add a shortcode for categories display: [product_categories parent="0" number="9"] and add that page into menu in Appearance > Menu.

Regards,
Eva Kemp.

#2934 Copied

st.even

Participant

May 8, 2014 at 14:17

Ahh, now that was too easy, no wonder I completely missed this image option being reset (for the first time) with the new theme version! Thank you sincerely for your time and attention. Issue resolved.

#3092 Copied

Eva Kemp

Support staff

May 8, 2014 at 14:32

Hello,

You’re always welcome.
Have a good day!

Regards,
Eva Kemp.

#3094 Copied
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