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Up to 100% server CPU after enabling wocommente xstore plugin

This topic has 5 replies, 3 voices, and was last updated 3 hours, 27 minutes ago ago by Marcos

Marcos

Participant

September 21, 2024 at 13:37

I have a problem after activating Xstore Theme and Woocommerce on my website:

The problem is the high processing consumption of the website, which is consuming my entire server.

by deactivating the woocomerce xstore plugin the server reduces congestion

I returned the theme’s original settings, so you can look and tell me what can be done to reduce it.

Thanks

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#415351 Copied Theme version: 9.4.1

4 Answers

Rose Tyler

Support staff

September 22, 2024 at 07:52

Hello, Marcos,

Thank you for reaching out to us with your concern.

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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Marcos

Participant

September 23, 2024 at 19:48

I sent private data to access my WordPress and FTP

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Jack Richardson

Support staff

September 24, 2024 at 07:14

Dear @Marcos,

I hope this message finds you well.

Firstly, we kindly request that you address the system requirements as outlined in the following link: https://prnt.sc/GF8xo-Sk9RJu. Ensuring these are met is crucial for optimal performance.

Secondly, we would appreciate it if you could provide guidance on how to monitor CPU usage from the dashboard. Is this feature available, or is monitoring exclusively possible from the hosting server side?

Additionally, we recommend reviewing and implementing the solutions discussed in the following articles to enhance your website’s performance:

1. https://www.8theme.com/topic/ecommerce-loading-very-slow-10-20-min-and-sometimes-it-does-not-open-and-gives-an-error/#post-410322
2. https://www.8theme.com/topic/high-server-cpu-usage-with-the-xstore-on-woocommerce-elementor/#post-403666

We believe these resources will be beneficial in addressing your current issues.

Thank you for your attention to these matters. We look forward to your prompt response.

Best Regards,
Jack Richardson
8Theme’s Team

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Marcos

Participant

September 24, 2024 at 19:54

Dear @Jack Richardson,

I hope this message finds you well too

I saw in the topics on this forum that this same 100% CPU problem has already been reported, as per the topics below.

https://www.8theme.com/topic/issue-with-server-cpu-ram-since-last-update-not-the-first-post-to-report-this/#post-403080

I need to know if you have a solution for this, as my website is active and I can’t keep it any longer like this

Today he is completely with his theme and nothing more just to resolve this issue

To monitor I am using
Monitoring via terminal

To monitor: access via SSH terminal, then type “top”

Below is an image from the last report I took which is using the CPU a lot with its original theme without changes

Best Regards,
Marcos

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Tagged: online store optimization, performance issue, plugin troubleshooting, server cpu, woocommerce, wordpress templates, xstore plugin
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