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Update Critical Error - by Ann Sanicola - on WordPress WooCommerce support

This topic has 7 replies, 2 voices, and was last updated 4 years, 8 months ago ago by Rose Tyler

Ann Sanicola

Participant

February 22, 2020 at 03:55

I updated Theme and all plugin files today and got this error

“There has been a critical error on your website.

Learn more about debugging in WordPress.”

cant find anything wrong

Please, contact administrator
for this information.

#230118 Copied Theme version: 4.2.1 WooCommerce version: 3.9.2

6 Answers

Ann Sanicola

Participant

February 22, 2020 at 05:04

And now I deactivated all the plugins but required and the home page comes up blank

#230119 Copied

Rose Tyler

Support staff

February 22, 2020 at 09:47

Hello,

Do you have this problem when the parent theme is activated on your site or with the child theme only?
Try to temporarily disable all third-party plugins, that do not come bundled with our theme – https://www.8theme.com/demo/docs/legenda/Plugins/Included_Plugins , and check then.
Let us know.
Provide us with temporary FTP access (not cPanel) – FTP host, FTP user, FTP pass. Due to the weekend, our technicians will be able to take a look at this problem from Monday.

Regards

#230127 Copied

Rose Tyler

Support staff

February 22, 2020 at 09:50

Enable WP debug mode https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

#230128 Copied

Ann Sanicola

Participant

February 22, 2020 at 17:54

problem is with child theme only. I downloaded and installed child theme along with other updates. I will delete and reinstall child theme and see if it helps.

i have created an FTP account for you.

Please contact administrator
for this information.

#230142 Copied

Ann Sanicola

Participant

February 22, 2020 at 17:58

File must have gotten corrupted somehow. I re downloaded and reinstalled child theme after deleting prior child theme and it is working again.

Thanks for pointing me to the child theme issue.7 hours in I was getting punchy.

#230143 Copied

Rose Tyler

Support staff

February 22, 2020 at 18:16

I am glad that you sorted out.

Regards

#230144 Copied
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