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Update error when updating like always, - by Shehzad Ghazi

This topic has 2 replies, 2 voices, and was last updated 2 years ago ago by Tony Rodriguez

Shehzad Ghazi

Participant

December 21, 2022 at 22:15

I know this has been discussed many times, and I am sorry about it, but everytime I have to do manual update

same error every month when there is an update
can you please check what is causing it

Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Error image

tried to deactivate and activate the theme using my purchase code and then went
to Dashboard > Updates > click Check again

still gives me error,

Please, contact administrator
for this information.

#342080 Copied Theme version: 4.3.9 WooCommerce version: 7.2.2

1 Answer

Tony Rodriguez

Support staff

December 22, 2022 at 07:35

Hello, @Shehzad Ghazi,

I have just checked your site now and the theme is already at the very latest version: https://postimg.cc/WFdGRL3J and the plugin too.

This problem could be caused by a few reasons:

1) You are trying to update the theme on the different domains that the theme was activated (for example you activated the theme on localhost and moved it to the live domain). Then you just need to go to Xstore > Dashboard > deactivate theme and activate it using your purchase code again OR sometimes, you are on the same domain but because of your server’s dynamic IPs, the IP changes every time when there will be the update of the theme so that causes the issue too.

2) There is not enough space on your server and the archive that was downloaded for the update is broken. Make sure that you have no less than 50MB of free space on your hosting.

Regards 8Themes Team.

#342120 Copied
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