Return to previous page

Update Failed - by Shadow7 - on WordPress WooCommerce support

This topic has 2 replies, 2 voices, and was last updated 3 years, 10 months ago ago by Rose Tyler

  • Avatar: pn12685890
    Shadow7
    Participant
    January 28, 2021 at 21:36

    Update failed, with error

    “An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

    #270944 Copied Theme version: 7.2.4 WooCommerce version: 4.9.2
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 29, 2021 at 08:27

    Hello,

    Thanks for contacting us.
    Try to (1) deactivate theme in XStore > Dashboard and activate it again using your purchase code. (2) After that you need to go to WP Dashboard > Updates > press “check updates” link to force check and clear cached links and only after that try to (3) update theme and XStore core plugin.
    OR update the theme via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    OR provide us with temporary wp-admin and FTP access, so we can help you with the update.

    Regards

    #270980 Copied
  • Viewing 2 results - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.Log in/Sign up

Useful links WooCommerce & WordPress

Unleash your online potential

Explore our best WordPress WooCommerce Themes collection

lazy-placeholder
Organic Store – WordPress WooCommerce Theme
lazy-placeholder
Niche Market 03 – Multivendor WP WooCommerce Theme
lazy-placeholder
Corporate – WordPress WooCommerce Theme
lazy-placeholder
Medical 02 – WordPress WooCommerce Theme
lazy-placeholder
Furniture Store 03 – WordPress WooCommerce Theme
lazy-placeholder
Spa – WooCommerce Theme
lazy-placeholder
Animals Store – WooCommerce Theme
lazy-placeholder
WooPress – WooCommerce WordPress Theme
lazy-placeholder
School – WordPress Theme
lazy-placeholder
Fishing – WooCommerce Theme

See All Templates

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.