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Update failed / PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

This topic has 8 replies, 4 voices, and was last updated 10 months, 2 weeks ago ago by Rose Tyler

Michael

Participant

January 23, 2024 at 15:16

Hey guys,

i want to make the newest update for the theme. But it failed at the error in the subject line.

thanks for your help

Greetings

Michael

Please, contact administrator
for this information.

#381003 Copied Theme version: .9.1.13 WooCommerce version: newest

7 Answers

Luca Rossi

Support staff

January 23, 2024 at 15:26

Dear Michael,

We kindly request that you refer to the following article for guidance: https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/.

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

#381008 Copied

Michael

Participant

January 26, 2024 at 14:14

Dear 8 theme,

thanks for your answer.

It doesnt work with the troubleshooting..

Greetz

#381332 Copied

Rose Tyler

Support staff

January 26, 2024 at 15:13

Dear Michael,

We kindly request that you provide us with the correct wp-admin access credentials. This will enable us to proceed with the re-activation of your theme, in accordance with the guidelines outlined in our documentation.

We appreciate your prompt attention to this matter and look forward to assisting you further.

Warm regards,
The 8Theme Team

#381338 Copied

Michael

Participant

January 26, 2024 at 15:28

THX

Please contact administrator
for this information.

#381339 Copied

Rose Tyler

Support staff

January 26, 2024 at 15:56

Dear Michael,

We appreciate your prompt response.

We’ve updated the theme for you – https://prnt.sc/uYIAvEqWQInB

Please do not update XStore Core before the theme update next time.

Kind Regards,
8theme team

#381342 Copied

JustBrian

Participant

February 8, 2024 at 14:07

Hi 8theme team,

I am also facing the same issue.

We had one live enviroment and a staging one. I was working on updating the staging enviroment when i ran into that error. I have deactivated both licences and then registered on the staging enviroment but it doesn’t work still.

Please assist.

Please contact administrator
for this information.

#382846 Copied

Rose Tyler

Support staff

February 8, 2024 at 14:10

Dear JustBrian,

Thank you for contacting us and for using XStore.

Because your site is localhost we can’t check it.

Navigate to your Dashboard, select ‘Updates’, and then click on “Check again” to refresh the update status.

Or download archives from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.
Go to Dashboard > Themes > Add new > Upload theme > Choose file > Install now > click on “Replace current with uploaded” and the theme will be updated on your site.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#382847 Copied
Tagged: central dir record, pclzip_err_bad_format, troubleshoot woocommerce issues, update failed error, woocommerce update solutions, wordpress woocommerce themes
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