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Update Failed Royal Theme 3.0.1 - by Arysto

This topic has 30 replies, 3 voices, and was last updated 7 years, 8 months ago ago by Rose Tyler

Arysto

Participant

April 9, 2017 at 18:26

Hello,

Thank you for updating the Royal Theme but it can not be updated.
I receive this mesage: Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Please advise how should I proceed.

Thank you in advance !

Regards,

Arysto

#159250 Copied Theme version: Royal Theme 3.0.1 WooCommerce version: 3.0.1

29 Answers

girlnui

Participant

April 10, 2017 at 05:47

me to

#159264 Copied

Rose Tyler

Support staff

April 10, 2017 at 10:25

Hello,

Please provide wp-admin and FTP access in Private Content, so we could check the issue.

Regards,
Rose Tyler.

#159292 Copied

Arysto

Participant

April 10, 2017 at 10:45

data required

Please, contact administrator
for this information.

#159297 Copied

Rose Tyler

Support staff

April 10, 2017 at 10:50

Hello,

Also, provide link to your admin panel and FTP hostname, please.

Regards,
Rose Tyler.

#159298 Copied

Arysto

Participant

April 10, 2017 at 10:53

data required 2

Please, contact administrator
for this information.

#159301 Copied

girlnui

Participant

April 10, 2017 at 10:54

Please help me on the same issue.
Thank You

Please, contact administrator
for this information.

#159304 Copied

Arysto

Participant

April 10, 2017 at 11:27

data required 3

Please, contact administrator
for this information.

#159317 Copied

Rose Tyler

Support staff

April 10, 2017 at 11:58

Hello, @Arysto,

You created empty FTP account for us. Please give us full access to the site files.
Thank you.

Regards,
Rose Tyler.

#159322 Copied

Arysto

Participant

April 10, 2017 at 12:01

data requests 4

Please, contact administrator
for this information.

#159324 Copied

Rose Tyler

Support staff

April 10, 2017 at 12:38

Hello, @Arysto, @girlnui,

Please check if WordPress has enough memory on the web server to unzip and upload the contents of the zip file.

Regards,
Rose Tyler.

#159331 Copied

Arysto

Participant

April 10, 2017 at 12:41

data request 5

Please, contact administrator
for this information.

#159334 Copied

Rose Tyler

Support staff

April 10, 2017 at 12:56

Hello, @Arysto

I need full access on your wp-admin http://prntscr.com/eunxkm.

Regards,
Rose Tyler.

#159337 Copied

Arysto

Participant

April 10, 2017 at 12:59

data required 6

Please, contact administrator
for this information.

#159338 Copied

Rose Tyler

Support staff

April 10, 2017 at 13:04

Hello,

Sorry, but check access. As you can see on the screenshot, I can’t check Appearance > Themes and plugins http://prntscr.com/euo0v7

Regards,
Rose Tyler.

#159339 Copied

Arysto

Participant

April 10, 2017 at 13:08

data required 7

Please, contact administrator
for this information.

#159341 Copied

Rose Tyler

Support staff

April 10, 2017 at 13:14

Hello, @Arysto,

Please wait, we will check the problem.

Regards,
Rose Tyler.

#159342 Copied

Arysto

Participant

April 10, 2017 at 13:16

data required 8

Please, contact administrator
for this information.

#159343 Copied

girlnui

Participant

April 10, 2017 at 13:34

This information is my host.

Please, contact administrator
for this information.

#159345 Copied

Rose Tyler

Support staff

April 10, 2017 at 14:49

Hello, @Arysto, @girlnui,

Updated, please check.

Regards,
Rose Tyler.

#159361 Copied

Arysto

Participant

April 10, 2017 at 14:56

update theme

Please, contact administrator
for this information.

#159368 Copied

Rose Tyler

Support staff

April 10, 2017 at 15:11

Hello,

Please check if the problem persists with default Woocommerce theme Storefront.
Also, provide a link to page where you write a description.

Regards,
Rose Tyler.

#159370 Copied

Arysto

Participant

April 10, 2017 at 15:22

data required 9

Please, contact administrator
for this information.

#159373 Copied

girlnui

Participant

April 10, 2017 at 15:50

it OK
Thanks for the great help.

#159379 Copied

Arysto

Participant

April 10, 2017 at 15:53

Dear Rose,

Thank you and your Team once again for your great support !
You are awesome and did a great job !

Arysto

#159381 Copied
Rose Tyler

Support staff

April 10, 2017 at 16:07
Hello, @Arysto, @girlnui,

You’re welcome!
Would be very grateful if you can leave 5-stars rating and your comment for our theme on ThemeForest https://themeforest.net/downloads
Thanks.
I sent your report about brand description bug to our developers. It will be fixed.
Thank you for the notice.
To disable it now, you can add this code in Theme Options > Custom css:
```
.tax-brand .term-description:first-child {
    display: none;
}
```
Regards,
Rose Tyler.
#159384 Copied
Arysto

Participant

April 10, 2017 at 17:58

brand on theme

Please, contact administrator
for this information.

#159409 Copied

Rose Tyler

Support staff

April 11, 2017 at 06:53

Hello,

Thank you for being our customer.
Have a nice day!

Regards,
Rose Tyler.

#159449 Copied

Arysto

Participant

April 11, 2017 at 08:56

woocommerce

Please, contact administrator
for this information.

#159488 Copied

Rose Tyler

Support staff

April 13, 2017 at 07:00

Hello,

You’re welcome!

Regards,
Rose Tyler.

#159891 Copied
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