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Update from v4.7.1 to latest version - by laocat21

This topic has 7 replies, 2 voices, and was last updated 4 years, 9 months ago ago by Olga Barlow

laocat21

Participant

January 27, 2020 at 13:21

Hi there
I want to update a website from my old version to the latest version. However when I tried by clicking on the update it completely broke the them, even took out my website logo! I had to reinstate a back up copy to get it working again.
I have now taken a copy and put onto a test server website so that I can try updating it there. Please can you help. I sent you an email where ‘Just provide us with WP Dashboard and FTP access to your staging site and also with link to your production site to compare results after the update. Once we update theme at staging site you’ll be able to check it and if everything is ok then we’ll move update to the production site.’
I assume by ‘staging site’ you mean the test site and ‘production site’ is the live website?
Thanks Jan

Please, contact administrator
for this information.

#228934 Copied Theme version: 4.7.1 WooCommerce version: 3.5.1

6 Answers

Olga Barlow

Support staff

January 27, 2020 at 13:52

Hello,

Thank you for the access but could you tell us what is the FTP user?

Regards

#228942 Copied

Olga Barlow

Support staff

January 27, 2020 at 14:06

Hello,

We were able to update site without FTP. Check the staging site now, please. If everything is ok then we’ll update production.

Regards

#228944 Copied

laocat21

Participant

January 27, 2020 at 14:20

Hi there
Everything looks OK. Please go ahead and update production site. I was obviously doing somethig wrong, any idea what that might be?
Jan

#228947 Copied

Olga Barlow

Support staff

January 27, 2020 at 15:36

Hello,

What version of the PHP do you use on the production site? We can’t install/activate the updated version of the WooCommerce plugin because out of date PHP version on your site http://prntscr.com/qtjalp It should be 7.0 or greater.
Please, update PHP on the production to proceed.

Regards

#228950 Copied

laocat21

Participant

January 27, 2020 at 17:23

Hi there
I have updated to 7.1 php.
thanks Jan

#228956 Copied

Olga Barlow

Support staff

January 27, 2020 at 17:54

Hello,

Finished.

Regards

#228958 Copied
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