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Update getting Failed An error occurred while updating XStore: The package could not be installed.

This topic has 6 replies, 3 voices, and was last updated 2 months ago ago by Andrew Mitchell

Muhammad Abid

Participant

May 3, 2024 at 15:56

An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

I have already followed the instructions mentioned in your comments section. I unregistered and then re-registered the Purchase Code, but nothing happened. After reactivating the Purchase Code on my Dashboard, some problems occurred, and updates are not happening there.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#393897 Copied Theme version: 9.3.6

5 Answers

Rose Tyler

Support staff

May 3, 2024 at 16:00

Hello, Muhammad Abid,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#393901 Copied

Muhammad Abid

Participant

May 3, 2024 at 16:27

Pls check Private content area.

Please contact administrator
for this information.

#393914 Copied

Muhammad Abid

Participant

May 3, 2024 at 17:53

pls see private

Please contact administrator
for this information.

#393926 Copied

Muhammad Abid

Participant

May 4, 2024 at 06:45

I am still waiting. Pls reply and sort our the problem

#393948 Copied

Andrew Mitchell

Support staff

May 6, 2024 at 08:54

Hello, Muhammad Abid,

I hope this message finds you well. We are currently experiencing difficulty connecting to your server. Upon attempting to establish a connection, we are encountering the following error message:

“Bandwidth Limit Exceeded
The server is temporarily unable to service your request due to the site owner reaching his/her bandwidth limit. Please try again later.”

We would appreciate your assistance in resolving this issue at your earliest convenience.

Best Regards,
8Theme’s Team

Files is visible for topic creator and
support staff only.

#394092 Copied
Tagged: failed woocommerce xstore update, fix xstore woocommerce failure, solving woocommerce xstore problems, woocommerce themes update issues, woocommerce xstore update failure, xstore update error solution, xstore update installation error
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