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Update help - by Dittemila - on WordPress WooCommerce support

This topic has 16 replies, 3 voices, and was last updated 7 years, 1 months ago ago by Olga Barlow

Dittemila

Participant

October 19, 2017 at 11:09

Hallo. I need help updating woo commerce to 3.2.1.

Please, contact administrator
for this information.

#175559 Copied Theme version: legenda

15 Answers

Rose Tyler

Support staff

October 19, 2017 at 12:08

Hello,

Your current theme version is not compatible with latest woocommerce version, so you also need to update theme http://prntscr.com/gzbj8w https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade
and all required plugins https://www.8theme.com/download-plugins/ http://prntscr.com/gzbjpp
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

Regards

#175566 Copied

Dittemila

Participant

October 20, 2017 at 13:54

I need you to help me with this.
Please acess.
Back up is made.

Please, contact administrator
for this information.

#175641 Copied

Dittemila

Participant

October 21, 2017 at 23:29

Can you help me please.
And after the last update, i no longer receive any “new order” emails. Neither do my customers.
I contacted “sendInBlue” and they said the problem is not related to their plugin.

#175687 Copied

Dittemila

Participant

October 22, 2017 at 09:57

I need you to help me with this.Update theme and wocommerce.
Please acess.
Back up is made.

This might be the reason I no longer receive order emails.

Please, contact administrator
for this information.

#175690 Copied

Olga Barlow

Support staff

October 23, 2017 at 09:34

Hello,

We have updated theme, WooCommerce and WooCommerce WPML plugins. Try now.
If the problem still persists make sure that problem with new order email appears only when our theme is enabled: activate default WC theme Storefront and check. Reply back with your results.

Regards

#175739 Copied

Dittemila

Participant

October 23, 2017 at 10:43

Thank you but it is still not working.
I receive an email about payment, but no “New order” emails

#175758 Copied

Rose Tyler

Support staff

October 23, 2017 at 10:51

Hello,

You’re welcome!
Did you check the problem with Storefront theme?

Regards

#175759 Copied

Dittemila

Participant

October 23, 2017 at 10:57

I really dont know how to do that..

#175761 Copied

Rose Tyler

Support staff

October 23, 2017 at 10:59

Hello,

Go to Appearance > Themes > http://prntscr.com/h0ujzx

Regards

#175762 Copied

Dittemila

Participant

October 23, 2017 at 11:15

I just received this email from send in blue.

It seems that these “new order” emails are not reaching our servers. Since they are not reaching us, we cannot process them. Can you please share the origin or source of the emails and if you are following the same pattern as you are following for other transactional emails. The message id is also not getting generated as it is not reaching our servers.Please check the settings from your end.

Regards,
Isha

Can you help me with this?

#175764 Copied

Olga Barlow

Support staff

October 23, 2017 at 15:18

Dear @catrine87,

We are Legenda theme support. You should understand that we provide support for issues related strictly to our theme, not for the WC, WP or any server problems. That’s why we’ll be able to help you ONLY when everything works fine with the default WP theme. In case you don’t get messages even when trying to submit the order with default theme then we can do nothing because then problem is not related to theme files and we can do nothing.

So, please, enable default theme Storefront, submit the order and check if you get the email. In case you won’t get email even with default theme then read WC plugin documentation https://docs.woocommerce.com/document/email-faq/ and contact WC plugin support. Reply back if everything works fine when the default theme is activated and you don’t get emails only when our theme is enabled.

Regards

#175788 Copied

Dittemila

Participant

October 24, 2017 at 14:55

Ttry to understand, send in blue has nothing to do with the problem!

The problem is related to the theme!

Emails are delayed 2-3 days or not received at all!

#175935 Copied

Olga Barlow

Support staff

October 25, 2017 at 09:53

Hello,

1) What do you mean “send in blue”? I don’t understand you.
2) Can you confirm that when you use default WP theme everything works fine? Because your WP installation also could be the problem, or maybe some third-party plugin. So, you need to be sure that with any default WP theme (Storefront, twenty Seventeen etc) everything works fine. Have you enabled default theme and tried? Does it work with default WP theme?

You should understand that if the problem persists even when default theme is enabled we can do nothing because we have the deal and can fix only theme files.

Let me know about results of your tests.

Regards

#176020 Copied

Dittemila

Participant

October 29, 2017 at 22:11

I DONT KNOW HOW TO USE DEFAULT WP THEME!

acess and see if the problem IS RELATED TO YOUR THEME, because I DONT KNOW HOW TO SEE IF THE PROBLEM IS RELATED TO YOUR THEME.

Please, contact administrator
for this information.

#176317 Copied

Olga Barlow

Support staff

October 31, 2017 at 10:33

Hello, catrine87

To check if problem persists with default theme you need to go to Appearance > Themes > install and activate Storefront for a few mins (official WooCommerce theme). After that try to submit the order and check if you get the email immediately.
Enable Legenda theme again.
Let me know about results.

Regards

#176447 Copied
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