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Update issue with global php file brokes the site each time

This topic has 5 replies, 3 voices, and was last updated 1 months, 3 weeks ago ago by Andrew Mitchell

DonDigital

Participant

September 2, 2024 at 09:22

Hello we are facing issue in each update with the glopal.php file. All the time that we update the theme it brokes and we must to comment out some part of the code also we cannot save our changes in customizer.

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#412668 Copied Theme version: 9.3.16

4 Answers

Jack Richardson

Support staff

September 2, 2024 at 10:27

Dear @DonDigital,

I hope this message finds you well.

We regret to inform you that we are currently unable to log into your website as you didn’t provide us the access credentials to your web-site. Additionally, we have identified an issue could be related to the incorrect translation of certain text strings within the Loco Translate plugin.

To address this, please navigate to the Loco Translate settings and access the translations for the XStore Core plugin. Search for the phrase that starts as “Tip: Select the “Inherit” value to take the design type you”. You will likely notice a warning symbol next to this phrase, indicating that the translation needs attention. It is crucial to correct the translation of this sentence while ensuring that the placeholder “%1s” remain unchanged, as they are essential for substituting parts of the sentence with specific static values.

Thank you for your attention to this matter. Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

#412691 Copied

DonDigital

Participant

September 3, 2024 at 18:32

It seems that that was the issue. Can you please also help me with this big space between the bottom header and the main one

Please contact administrator
for this information.

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support staff only.

#412937 Copied

Jack Richardson

Support staff

September 4, 2024 at 07:17

Dear @DonDigital,

I hope this message finds you well. We kindly request that you create separate topics for each distinct question you may have. This approach will greatly assist us in allocating the appropriate support time to address your concerns efficiently.

Additionally, we currently do not observe the issue you reported on your website. It is possible that the issue has been resolved, or it may require specific steps to be replicated. Could you please retest the problem using different browsers and devices? If the issue still persists, we would appreciate it if you could provide us with detailed steps to reproduce the issue on our end.

Thank you for your cooperation and understanding.

Best Regards,
Jack Richardson
8Theme’s Team

#412949 Copied

Andrew Mitchell

Support staff

September 4, 2024 at 11:32

Dear DonDigital,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#413003 Copied
Tagged: php global file issue, site breakdown solutions, update problems wordpress, woocommerce php troubleshooting, wordpress woocommerce themes
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Update issue with global php file brokes the site each time

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