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Update not working - by nfinance2 - on WordPress WooCommerce support

This topic has 5 replies, 2 voices, and was last updated 6 years, 7 months ago ago by Rose Tyler

nfinance2

Participant

May 9, 2018 at 01:41

I have not updated in quite some time because I abandoned using WP and now I am having trouble updating to the latest release of XStore. Seemed like everything processed as it should using FilaZilla but theme still showing old version in admin panel. Can you please help me?

Please, contact administrator
for this information.

#192582 Copied

4 Answers

nfinance2

Participant

May 9, 2018 at 09:50

I have attempted to update again and still showing it’s not updated. It is still showing version 1.5

I also updated Composer and Core plugin and they are also not updating. I have called my hosting provider and they confirmed I put in the correct folder but they have no idea why it isn’t showing updated in WP.

Can someone please help me? I reached out via email and the only response I got was to do the exact same steps I have already done. I need someone to actually look at it please.

#192589 Copied

Rose Tyler

Support staff

May 10, 2018 at 08:24

Hello,

Please provide us with access (http://prntscr.com/jfzmwf and FTP (hostname, FTP username, FTP password)) so we could take a closer look and help you with updating.
Do the backup of all your files before posting the credentials.

Regards

#192620 Copied

nfinance2

Participant

May 10, 2018 at 09:47

I decided to create a new wordpress install and start over.

#192637 Copied

Rose Tyler

Support staff

May 10, 2018 at 09:55

Ok. Let us know if you need any assistance. Do not forget about our documentation – https://www.8theme.com/documentation/xstore/theme-installation/theme-installation/

Regards

#192639 Copied
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