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Update of ROYAL 2.0 broke site layout considerably

This topic has 18 replies, 5 voices, and was last updated 9 years, 3 months ago ago by Eva Kemp

Darren

Participant

August 13, 2015 at 02:17

Good day 8Theme support,

I have downloaded version 2.0 Royal from Theme forest and updated via FTP.

Since doing so the layout of the site has been significantly corrupted.

I have changed from child theme to parent theme and the same issues are present in both.

Credentials have been supplied in private content for you.

Can you please assist.

Kind regards.

Please, contact administrator
for this information.

#79755 Copied Theme version: 2.0 WooCommerce version: 2.4.3

17 Answers

Robert Hall

Support staff

August 13, 2015 at 07:16

Hello,

Could you please clarify with more details what exactly corrupted and show us screenshots?
Also please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#79769 Copied

Darren

Participant

August 13, 2015 at 07:22

Where am I able to provide attachments to these tickets to be able to show you.
How about you just look at the live site to see how it should look

We are working in a dev environment where we want to get right before replacing the live site – so if you do any work please only do so in the development site.

FTP credentials and link to the live site are in the private content.

Please, contact administrator
for this information.

#79770 Copied
Eva Kemp

Support staff

August 13, 2015 at 09:39
Hello,

You have the code <?php echo etheme_get_option('header_custom_block'); ?> in the file httpdocs/lows0t1a0g1e0/wp-content/themes/royal/headers/header-structure-2.php in line 30 which adds header custom block content to your header. Delete it and remove this code from custom.css file in your parent theme:
.header-type-10 .header .tbs span:before,.header-type-12 .header .tbs span:before,.header-type-6 .header .tbs span:before,.header-type-7 .header .tbs span:before,.header-type-8 .header .tbs span:before{top:12px;height:37px;background:url(https://www.loveourwork.com.au/wp-content/themes/royal-child/images/sprite/icons.png) -170px -96px no-repeat #fff}

And add this code in child style.css:
```
.fixed-header-area .fixed-header > .container {
    display: table-cell;
}
```
Regards,
Eva Kemp.
#79808 Copied
Darren

Participant

August 13, 2015 at 22:36

Hi Eva,

Thanks for this informaiton. However I have implemented most of the changes – yet there is no change of significance.

I think you need to understand that there are bigger problems than this.

There is also major front-end issues in the wordpress admin panel also. So the front end and the admin panel is completely compromised.

I will need you to work closely with me through this as there seems to be quite a few problems that need working through.

I have put all the image screen shots of the front end and the admin panel on drop box – which email address do I use to share the folder?

Regards.

#79986 Copied

Darren

Participant

August 13, 2015 at 22:43

See admin panel issues along with front end issues screen shots in drop box.
Link provided in private content below.

Please, contact administrator
for this information.

#79989 Copied
Eva Kemp

Support staff

August 14, 2015 at 09:06
Hello,

I’ve removed the code in Theme Options > Header > Header custom HTML
to make logo display in center:
```
<p>[share]</p>
<p></p>
<div class="mobile-nav-heading"><i class="fa fa-user"></i>Account</div>
<ul class="links">
<li class="popup_link "><a class="etheme-popup " href="#etheme-popup">Newsletter</a></li>
<li class="login-link"><a href="https://www.8theme.com/demo/royal/?page_id=15">Sign In</a></li>
<li class="register-link"><a href="https://www.8theme.com/demo/royal/?page_id=10841">Register</a></li>
</ul>
<div id="text-3" class="widget_text">
<div class="textwidget">
<div class="mobile-nav-heading"><i class="fa fa-eur"></i>Currency</div>
</div>
</div>
<p></p>
<div id="text-2" class="widget_text">
<div class="textwidget">
<div class="mobile-nav-heading"><i class="fa fa-flag"></i>Language</div>
</div>
</div>
<p></p>
<div id="text-4" class="widget_text">
<div class="textwidget">
<ul class="menu-social-icons ">
<li><a class="title-toolip" title="Twitter" href="https://twitter.com/share?url=https://www.8theme.com/demo/royal/?product=demo-fashion-nice-blouse-9&text=DEMO%20FASHION%20NICE%20BLOUSE" target="_blank"><br /> <i class="ico-twitter"></i></a>
<p>&nbsp;</p>
</li>
<li><a class="title-toolip" title="Facebook" href="http://www.facebook.com/sharer.php?u=https://www.8theme.com/demo/royal/?product=demo-fashion-nice-blouse-9&images=https://www.8theme.com/demo/royal/wp-content/uploads/2014/06/915-112x150.jpg" target="_blank"><br /> <i class="ico-facebook"></i></a>
<p>&nbsp;</p>
</li>
<li><a class="title-toolip" title="Pinterest" href="http://pinterest.com/pin/create/button/?url=https://www.8theme.com/demo/royal/?product=demo-fashion-nice-blouse-9&media=https://www.8theme.com/demo/royal/wp-content/uploads/2014/06/915-112x150.jpg&description=DEMO%20FASHION%20NICE%20BLOUSE" target="_blank"><br /> <i class="ico-pinterest"></i></a>
<p>&nbsp;</p>
</li>
<li><a class="title-toolip" title="Google +" href="http://plus.google.com/share?url=https://www.8theme.com/demo/royal/?product=demo-fashion-nice-blouse-9&title=" target="_blank"><br /> <i class="ico-google-plus"></i></a>
<p>&nbsp;</p>
</li>
<li><a class="title-toolip" title="Mail to friend" href="mailto:enteryour@addresshere.com?subject=DEMO%20FASHION%20NICE%20BLOUSE&body=Check%20this%20out:%20https://www.8theme.com/demo/royal/?product=demo-fashion-nice-blouse-9" target="_blank"><br /> <i class="ico-envelope"></i></a>
<p>&nbsp;</p>
</li>
</ul>
</div>
</div>
<p></p>
```
Your site display the design that you modified in custom.css and child theme. Please take our apologies, but this is beyond our basic support to investigate clients changes in child theme. We can’t know what exactly you customized. If you enable parent theme you’ll see header section is shown fine. So you need check your own modifications.

Thank you for understanding.

Regards,
Eva Kemp.
#80042 Copied
shivas-irons

Participant

August 14, 2015 at 18:11

I am about to update the new royal them but want to make sure I am doing things safely prior to doing it. I watched tutorial video but don’t see the process of dealing with custom css

I have made many changes to the .css so do I remove that file BEFORE updating the theme and then put that file back AFTER the theme is updated?

#80159 Copied Theme version: Royal

Eva Kemp

Support staff

August 14, 2015 at 18:32

Hello @shivas-irons,

Custom.css file won’t be removed after theme update. But we always recommend to create backup of the files and database before each update.

Regards,
Eva Kemp.

#80167 Copied

shivas-irons

Participant

August 14, 2015 at 21:54

so there’s nothing special I need to be aware of or do before upgrading? I know I just drag the Royal theme folder in via FTP and overwrite everything but just want to make sure there’s nothing else I need to know 🙂

#80191 Copied

shivas-irons

Participant

August 14, 2015 at 21:55

I recall having to delete the woo commerce plugin first before I upgraded lasdt time. Am I correct? Just let me know anything I need to do. cheers

#80192 Copied

shivas-irons

Participant

August 14, 2015 at 23:08

Ok, I updated a couple sites I’m using the theme with and all went well with one site and only one issue with the 2nd one. There’s a white space below the navigation that appeared after update. How do I get rid of that? know it’s a css rule but need it tweaked.

#80196 Copied Theme version: Royal

Stan Russell

Participant

August 15, 2015 at 10:52

Hello shivas-irons,

please provide us with admin credentials for your site in private content so we will be able to investigate this issue with page layout.

Regards,
Stan Russell.

#80239 Copied

shivas-irons

Participant

August 16, 2015 at 18:22

I’ve provided the credentials.

Please, contact administrator
for this information.

#80272 Copied

shivas-irons

Participant

August 16, 2015 at 18:39

here’s ftp info as well

Please, contact administrator
for this information.

#80273 Copied
Eva Kemp

Support staff

August 17, 2015 at 10:13
Hello @shivas-irons,

You need add this code in custom.css file:
```
.page-content {
  margin-top: 0px;
}
```
Regards,
Eva Kemp.
#80351 Copied
shivas-irons

Participant

August 18, 2015 at 16:58

Thanks.

#80798 Copied

Eva Kemp

Support staff

August 18, 2015 at 17:39

Hello @shivas-irons,

You’re welcome.

Regards,
Eva Kemp.

#80811 Copied
Tagged: best, broke, layout, persuasive, royal, selling, themes, update, woocommerce
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