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Update plugins to latest version critical error on website

This topic has 5 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Andrew Mitchell

Namekusei

Participant

October 4, 2024 at 02:54

Hello , Upgrading the Elementor plugin and the Elementor component (the one on the github repo ) it give a critical error on the website and its breaks the web design

Please, contact administrator
for this information.

#417005 Copied Theme version: 9.4.1

4 Answers

Tony Rodriguez

Support staff

October 4, 2024 at 05:29

Hello, @Namekusei,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#417013 Copied

Namekusei

Participant

October 4, 2024 at 17:53

Thanks , the only plugin “extra” is the Lite speed cache plugin , I disabled and looks it worked , it is known to be incompatible with this plugin ?

#417247 Copied

Tony Rodriguez

Support staff

October 5, 2024 at 05:19

Hello, @Namekusei,

Thank you for your response.

We would like to inform you that the LiteSpeed Cache plugin is a third-party plugin and is not included in the list of recommended plugins by XStore. For your reference, please find the list of recommended plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/

We advise you to ensure that the settings of the LiteSpeed Cache plugin are configured correctly. Should you continue to experience issues, we recommend reaching out to the plugin author or support team for further assistance.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#417265 Copied

Andrew Mitchell

Support staff

October 5, 2024 at 06:21

Dear Namekusei,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#417268 Copied
Tagged: fix critical errors, latest version plugins, resolve woocommerce issues, update woocommerce plugins, woocommerce errors, wordpress templates update, wordpress website troubleshooting
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Update plugins to latest version critical error on website

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