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Update plugins to latest version critical error on website

This topic has 2 replies, 2 voices, and was last updated 37 minutes ago ago by Tony Rodriguez

Namekusei

Participant

October 4, 2024 at 02:54

Hello , Upgrading the Elementor plugin and the Elementor component (the one on the github repo ) it give a critical error on the website and its breaks the web design

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#417005 Copied Theme version: 9.4.1

1 Answer

Tony Rodriguez

Support staff

October 4, 2024 at 05:29

Hello, @Namekusei,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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#417013 Copied
Tagged: fix critical errors, latest version plugins, resolve woocommerce issues, update woocommerce plugins, woocommerce errors, wordpress templates update, wordpress website troubleshooting
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