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Update Problem - by Aziina - on WordPress WooCommerce support

This topic has 19 replies, 4 voices, and was last updated 9 years, 3 months ago ago by Eva Kemp

Aziina

Participant

August 24, 2015 at 11:41

Hello

I just updated legenda theme, and the new woocommerence (2.4.4), my options for my products has stopped working like sharpe_22’s problem that I can you see you helped with. I read the post but didn’t understand how to do it. Could you please help me ?

I also have this note on my dashboard ‘Your theme (LEGENDA – 8theme WordPress theme) contains outdated copies of some WooCommerce template files.’ but can’t understand why.

Please, contact administrator
for this information.

#81889 Copied Theme version: 2.2 WooCommerce version: 4.3

18 Answers

Jack Richardson

Support staff

August 24, 2015 at 11:54

Hello,

You’re using old theme version.
Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Please check the description of our theme update:
http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
Pay attention to the files that were deleted: http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png
You must delete them from your theme folder too (in wp-content/themes/legenda/woocommerce directory). After that check your products.

Best regards,
Jack Richardson.

#81892 Copied

Aziina

Participant

August 24, 2015 at 14:16

Hi Jack,

I did the theme update to the latest version and my website is all scrambled!

#81938 Copied

Aziina

Participant

August 24, 2015 at 15:21

Please help!!!

#81961 Copied

Eva Kemp

Support staff

August 24, 2015 at 16:34

Hello,

Please provide us with FTP credentials in private content.

Regards,
Eva Kemp.

#81996 Copied

Aziina

Participant

August 24, 2015 at 16:55

Hi,

Sorry about making another topic.

Please, contact administrator
for this information.

#82005 Copied

Eva Kemp

Support staff

August 24, 2015 at 17:10

Hello,

Sorry, but FTP credentials are incorrect. Please check them.

Regards,
Eva Kemp.

#82013 Copied

Aziina

Participant

August 24, 2015 at 17:32

sorry

Please, contact administrator
for this information.

#82020 Copied

Jack Richardson

Support staff

August 25, 2015 at 07:28

Hello,

I’ve changed permissions to 644 for style.css in the theme directory.
Please check the site now.

Best regards,
Jack Richardson.

#82071 Copied

Aziina

Participant

August 25, 2015 at 07:56

hello , thank you the site is no longer scrambled but it is missing page content for home , about , collection and shop, also the sub menus are not showing for collection and shop tab

#82085 Copied

Mackenzy

Participant

August 25, 2015 at 08:57

I have updated the theme and Woocommerce today to the newest versions.

There is a problem when ordering a product. When putting a product in the cart and entering customer information in the last step of the ordering process something goes wrong. Under Shipping and handling the customer is asked to enter data, but that has just been done.

http://ge.tt/8024smM2/v/0

If one proceeds an error message appears:

http://ge.tt/26orsmM2/v/0

I have deleted manually after the update the two files as indicated: http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png

Thank you,
Mackenzy

#82104 Copied Theme version: 2.9 WooCommerce version: 2.4.6

Eva Kemp

Support staff

August 25, 2015 at 13:47

Hello @Mackenzy,

Please don’t duplicate your queries. You’ve been replied in other topic. Please check.

Regards,
Eva Kemp.

#82186 Copied

Eva Kemp

Support staff

August 25, 2015 at 13:59

Hello @Aziina,

I’ve updated Visual Composer plugin. Please clear browser cache and check your site now.

Regards,
Eva Kemp.

#82191 Copied

Aziina

Participant

August 25, 2015 at 15:46

Thank you Eva everything is showing now.

The select options for the products are still not showing though.

Also I also still have this note ‘Your theme (LEGENDA – 8theme WordPress theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.’ even after we updated the template on my dashboard why is this?

#82234 Copied

Jack Richardson

Support staff

August 26, 2015 at 10:59

Hello,

Did you change login details to WP Dashboard?
We can’t log in now. Also provide us with a link to variable product where variations aren’t shown.

Best regards,
Jack Richardson.

#82372 Copied

Aziina

Participant

August 26, 2015 at 15:28

Hi Jack , The login details are still the same.
The variables are working now, just still have the note of the outdated template files on my dashboard.

Please, contact administrator
for this information.

#82496 Copied

Jack Richardson

Support staff

August 26, 2015 at 16:35

Hello,

The issue has been fixed.
Please check Dashboard now.

Best regards,
Jack Richardson.

#82521 Copied

Aziina

Participant

August 26, 2015 at 18:25

Hi, Thank you!

#82546 Copied

Eva Kemp

Support staff

August 26, 2015 at 21:09

Hello,

You’re welcome.

Regards,
Eva Kemp.

#82579 Copied
Tagged: problem, solution, template, update, woocommerce, wordpress
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