Update Royal - by ycs7a - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 6 years ago ago by Olga Barlow

  • Avatar: ycs7a
    ycs7a
    Participant
    October 28, 2018 at 15:27

    Hi,

    I want to update Royal to the latest version. I am wondering whether I can follow your instruction on https://www.youtube.com/watch?time_continue=96&v=KdWESIIPU1k.

    Or do I need to do something specifically different because I have named the royal theme differently?

    If you can help me update the theme, that would be great!

    P.S. Please see Private Content.

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: ycs7a
    ycs7a
    Participant
    October 28, 2018 at 15:31

    Please see the link in Private Content. Thank you!

    Please, contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 30, 2018 at 10:06

    Hello,

    We are able to login to Dashboard but FTP access does not work for us. Could you, please, check and provide me correct one and we’ll update theme for you.

    Regards

    Avatar: ycs7a
    ycs7a
    Participant
    October 30, 2018 at 20:48

    Please see Private Content

    Please, contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 1, 2018 at 09:56

    Hello,

    We found that you are using CDN for your site. How could we clean the CDN? Can you, please, install the CloudFlare plugin to allow us to purge the cache when we need it https://support.cloudflare.com/hc/en-us/articles/227634427-Using-Cloudflare-with-WordPress

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 1, 2018 at 10:27

    P.S. Update Advanced Custom Fields PRO plugin because it causes notices http://prntscr.com/ld0ut4
    And fix the code in your child theme because you get the fatal error once disable this plugin http://prntscr.com/ld0vhr

    Regards

    Avatar: ycs7a
    ycs7a
    Participant
    November 5, 2018 at 22:57

    Thank you for the update! I have included login codes for CDN.

    Please, contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 8, 2018 at 10:13

    Hello,

    Check the site, please.

    Regards

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