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Update Royal theme please… - by alwkid@yahoo.com

This topic has 14 replies, 2 voices, and was last updated 4 years, 11 months ago ago by Olga Barlow

alwkid@yahoo.com

Participant

December 16, 2019 at 22:19

Provide us with WP Dashboard and FTP access to your site and our support staff will help you with theme update.
Keep in mind that you made any changes in the royal theme files you need to move them to child theme to avoid loosing of these changes after theme update.

I purchased this theme a few years ago and need to update it. I purchased a new copy can you give me some tech support on installing new version of royal theme over older version purchased years ago… is his the best way to update?
Any instructions would be helpful…

Please, contact administrator
for this information.

#226940 Copied Theme version: royal theme version 1.3 WooCommerce version: woocommerce Version 3.8.1

13 Answers

Olga Barlow

Support staff

December 17, 2019 at 07:14

Hello,

1) Use Private content area to add private information like access to FTP or Dashboard. In othe case all the visitors will get access to that.

2) Provide FTP credential.

Regards

#226949 Copied

alwkid@yahoo.com

Participant

December 18, 2019 at 21:03

Hello Olga,

I don’t understand exactly what you are saying here…

Here is the info for the wordpress login do you need to access the site Via FTp or the godaddy control panel instead?

Please contact administrator
for this information.

#227110 Copied

Olga Barlow

Support staff

December 19, 2019 at 12:22

Hello,

We don’t need cPanel. Only FTP https://www.digitaltrends.com/computing/what-is-ftp-and-how-do-i-use-it/
FTP host, FTP user and FTP pass to proceed with theme update.

Regards

#227152 Copied

alwkid@yahoo.com

Participant

December 19, 2019 at 21:08

Hello Olga,
I have set up FTP for the Hageresb.com Site…
Can you please let me know if this is what you need and respond to me and let me know what you are doing and what the time frame for completion will be? I have already been waiting a few days now and haven’t heard from you.

Please contact administrator
for this information.

#227188 Copied

Olga Barlow

Support staff

December 20, 2019 at 12:43

Hello,

FTP account password or login is incorrect http://prntscr.com/qdisjh We can’t connect to your server using FTP that you provided.

Regards

#227231 Copied

Olga Barlow

Support staff

December 20, 2019 at 12:52

P.S. And update PHP version to 7.2 or 7.0 at least http://prntscr.com/qdixoa

Regards

#227238 Copied

alwkid@yahoo.com

Participant

December 21, 2019 at 04:44

Hello Olga,
Here is the FTP info I tested it this time and it works I apologize for sending on faulty info.
I also updated the version of php to 7.1
Good luck and let me know if you need anything else…

Please contact administrator
for this information.

#227305 Copied

Olga Barlow

Support staff

December 23, 2019 at 17:22

Hello,

1) Thanks for the FTP but you provided access to empty directory http://prntscr.com/qesj3i We need access to your WP installation, so check the destination folder for the FTP user that you provided.
2) PHP version is still 5.6 http://prntscr.com/qesjry You can check it in the WooCommerce > System status.

Regards

#227427 Copied

alwkid@yahoo.com

Participant

December 23, 2019 at 22:37

I updated the path to send you to the root please use the info I tested it and it works
Thanks for your patience…
it is the same info but it will take you to the right directory now…

Please contact administrator
for this information.

#227439 Copied

Olga Barlow

Support staff

December 24, 2019 at 11:17

Hello,

FTP is ok, thanks. Why don’t you update PHP version? 5.6 version of the PHP will cause issues for you. It’s out of date version.
Also, we face the following error very ofter http://prntscr.com/qf42ll Once we try to open some backend page we get that error first and the page appears only after reloading. Could you, please, fix it also? Because it missing impossible to update the theme with such loading of the backend.

Regards

#227453 Copied

alwkid@yahoo.com

Participant

December 29, 2019 at 00:15

I have increased the resources for the site This should solve the connection timed out errors and set it the PHP to version 7.1 …
Let me know if there is anything else you may need…

#227558 Copied

Olga Barlow

Support staff

December 30, 2019 at 12:13

Hello,

We have updated the theme and all the bundled plugins. Unfortunately, you need to recreate the slider because you used a very old version of the plugin and after update the previously created slider was removed.

Regards

#227589 Copied

Olga Barlow

Support staff

December 30, 2019 at 12:17

P.S. Also, we found that you have some problems with the file permissions on your server http://prntscr.com/qhh73u Contact hosting provider, fix this issue and then go to Tools > Regenerate thumbnails > regenerate all the thumbnails because you have broken images at some pages http://prntscr.com/qhh7sn

Regards

#227590 Copied
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