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Update the theme with child theme - by - on WordPress WooCommerce support

This topic has 29 replies, 5 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp

Inactive

April 6, 2015 at 02:50

Hello,

I’ve already the Legenda Theme installed and everything was working fine in my website.
Now I need to update and this is the problem:

I don’t have a Child Theme, and I have a lot of customization.
What can I do to update the theme without loosing any info?

Please help me, I really need to update this theme as soon as possible since I have updated the WooCommerce version and now I have a bunch of problems of incompatibility!

Thank you!!

#54779 Copied Theme version: 2.2 WooCommerce version: 2.3.7

28 Answers

Stan Russell

Participant

April 6, 2015 at 07:51

Hello,
you can copy all customized files to child theme and update parent theme. Please do not forget to make backup of theme folder!

Regards,
Stan Russell.

#54793 Copied

Inactive

April 6, 2015 at 17:13

Okay Stan,

But how it works the update?
I just need to copy+paste the new files into the old files folder overriding and its done?

#55014 Copied

Brian Johnson

Member

April 6, 2015 at 17:17

Hello

You should delete woocommerce folder within theme folder and overwrite theme with new version. Be sure before you start update that customized php files and styles transfered to the Child theme and backup is done.

With best regards
Brian Johnson

#55016 Copied

Inactive

April 8, 2015 at 19:19

I did what you’ve told me but thats the error I got:

Fatal error: Call to undefined function vc_column_offset_class_merge() in /home/voaborboleta/www/wp-content/themes/voaborboleta/framework/vc.php on line 1172

Please, I can’t leave my website offline longer!

#55751 Copied

Robert Hall

Support staff

April 8, 2015 at 19:24

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#55752 Copied

Inactive

April 8, 2015 at 19:33

Ok!

Please, contact administrator
for this information.

#55759 Copied

Inactive

April 9, 2015 at 01:09

Hello… Any news about the error?

#55797 Copied

Brian Johnson

Member

April 9, 2015 at 08:32

Hello

It seems that password to ftp is not corrrect .Please check it. We have also get error 403 while logging into the wp-admin panel.

With best reagrds
Brian Johnson

#55840 Copied

Inactive

April 9, 2015 at 11:07

Nono, its very much correct.

#55912 Copied

Inactive

April 9, 2015 at 11:10

Also, after update the theme, the Visual Composer didnt allow the update..

I’ve checked if all files were copied and yes, its one by one there.

#55913 Copied

Stan Russell

Participant

April 9, 2015 at 11:19

Hello,

have you deleted old version of Visual Composer and uploaded new one?

Regards,
Stan Russell.

#55915 Copied

Inactive

April 9, 2015 at 11:32

I didnt! Because I didnt receive the new version.. I tought it would update together…
I have to buy the plugin also?

#55920 Copied

Inactive

April 9, 2015 at 11:34

I am checking now and the error is only happening while trying to load the Static Blocks, footer, revolution slider, (everything from my home screen) and contact page.. The ‘store’ is ok…

What can be?

#55922 Copied

Inactive

April 9, 2015 at 11:59

I’ve found the Visual Composer as js_composer now.
So, I’ve deleted the old one and installed the new one.
Its asking for my envato user name (this I know) and my secret key API (this I also know) but is asking for the license key from CodeCanion (this one I dont have).

Anyway. After updating the Visual Composer, looks like its starting to work..

#55926 Copied

Eva Kemp

Support staff

April 9, 2015 at 12:01

Hello,

Please give us permissions to access wp-admin panel and FTP as we’re getting these errors:
wp-admin: “Erro 403 Acesso negado”
FTP: “Response: 550 PWD: Permission denied
Error: Failed to retrieve directory listing”

Thank you.
Regards,
Eva Kemp.

#55927 Copied

Inactive

April 9, 2015 at 12:06

I am not sure what is it happening.
Since you have the correct user and pass.

I think may be something related to your location…
This happened a few time ago when I’ve give the credentials to an Indian person..

What now?

#55931 Copied

Stan Russell

Participant

April 9, 2015 at 12:23

Hello,

you can download latest versions of required plugins here: https://www.8theme.com/download-plugins/
After that please delete old plugins and install new in Dashboard > Plugins
Please update and let us know results.

Regards,
Stan Russell.

#55937 Copied

Robert Hall

Support staff

April 9, 2015 at 12:24

Hello,

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them.
This plugins work fine without activation and you can always get actual version if you want directly from us.
Just ask and we’ll send you current version. We update plugins with theme updates time to time so with each next theme update, plugins will be also updated.
The option with registering of these plugins has been already added to plugin and this only allow you to get automatic updates and support for this plugin directly from author if you need.
You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.

Regards,
Robert Hall.

#55939 Copied

Inactive

April 9, 2015 at 12:28

There is one strange things..
In the top bar, there is the ‘Your Account’ when someone is logged in.
But what is happening is that what shows there is my menus from the store.
This is not related to the account..
So.. what should I do.

There should appear account information. Nothing else.
Like the name of the user, address, things like this !

#55943 Copied

Eva Kemp

Support staff

April 9, 2015 at 14:48

Hello,

To hide the menu under My Account link add this code in custom.css file:
.links li.my-account-link .submenu-dropdown {display: none !important;}
How to create custom.css you can watch in this tutorial.

Thank you.
Regards,
Eva Kemp.

#56005 Copied

Inactive

April 9, 2015 at 14:52

But I dont want to hide.
I want it to work properly.

Showing ‘account’ info.

#56007 Copied

Eva Kemp

Support staff

April 9, 2015 at 15:16

Hello,

Unfortunately there is no such option. Sorry.

Regards,
Eva Kemp.

#56012 Copied

Inactive

April 9, 2015 at 15:29

This is a big error.
Why that option was created?

Its not make any sense!

‘My account’ -> drags you to the menu from store.

o_O

#56019 Copied

Eva Kemp

Support staff

April 9, 2015 at 15:49

Hello,

That feature was created to show menu items under My account link. If you don’t want it then you hide it with the code provided in the previous post.

Thank you.
Regards,
Eva Kemp.

#56026 Copied

Inactive

April 9, 2015 at 19:02

Come on, this is an error, you know that.
Because if it was made to show menu or store options, the name of the link would never be ‘My Account’, since this is miles away from ‘account’ related.

But ok! Lets forget it.

Tell me how can I hide, since I have included this code in my custom.css and nothing happened (p.s.: I dont have anything in my custom.css, so there is only this line of code there, anything else I should add to work?)

#56074 Copied

Eva Kemp

Support staff

April 9, 2015 at 22:07

Hello,

You have written the code in default.custom.css, but you must rename it to custom.css. You can do this via FTP. Also make sure custom.css is enabled in Theme Options > Custom CSS.

Thank you.
Regards,
Eva Kemp.

#56098 Copied

Inactive

April 11, 2015 at 02:03

okay.
It says that the theme is translated to Portuguese.
Right?

But for me its not showing the translation of everything.
What I should do?

#56309 Copied

Eva Kemp

Support staff

April 12, 2015 at 10:52

Hello,

Please specify what elements can’t be translated.

Regards,
Eva Kemp.

#56419 Copied
Tagged: child theme, seo friendly, template, update theme, woocommerce, wordpress
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