Return to previous page

Update Theme - by SamiRiding - on WordPress WooCommerce support

This topic has 12 replies, 3 voices, and was last updated 7 years ago ago by Rose Tyler

SamiRiding

Participant

January 2, 2018 at 11:51

Hi there,

I hope you can help me. Our client has recently updated their version of wordpress for their site and visual composer is not showing the backend of any pages leaving them unable to update or change their content.

The theme version of Royal that they are using is 1.5.1 and the version of wordpress thats currently installed is version 4.9.1.

I’m assuming because they have updated to the latest version of wordpress that the version of the theme that they are using is not compatible and that the latest version of the theme will have to be uploaded.

Are you able to help and guide me as to how to update the theme and the plugins?

Thank you for your help in advance.

Looking forward to your reply.
Thanks very much,
Sami

#180944 Copied Theme version: 1.5.1

11 Answers

Rose Tyler

Support staff

January 2, 2018 at 15:30

Hello,

Yes, you need to update theme and plugins to latest versions.
Please follow our documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
https://www.8theme.com/download-plugins/ (https://www.8theme.com/faq/ – How to update plugins included in theme?).
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.
Feel free to ask if you have any other questions.

Regards

#180973 Copied

SamiRiding

Participant

February 1, 2018 at 10:48

Hi there,

As you know from my previous comments on this topic I have recently updated the theme and wordpress version on my clients site. Since completing this my client is finding that the site is very slow to load and she is unable to edit her site.

I have asked my hosting company to look in to this and they have come back saying that the server speed is fine and to ask you guys.

Can you shed any light on this issue please?

Thanks very much,
Sami

#183563 Copied

Rose Tyler

Support staff

February 1, 2018 at 14:06

Hello,

Please provide us with wp-admin access to the site with the speed problem so we could check the problem deeply.
Also, make sure that all required plugins are updated https://www.8theme.com/download-plugins/ (to update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins); to update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ )

Regards

#183593 Copied

SamiRiding

Participant

February 1, 2018 at 14:23

Hi there,

Thank you for getting back to me.

I had updated the plugins when I updated the theme. Please find logins below.

Thanks very much for your help.
Sami

Please, contact administrator
for this information.

#183595 Copied

Olga Barlow

Participant

February 1, 2018 at 15:03

Hello,

Unfortunately, we can’t even login to your site because it loading and loading and that’s all.
Can you, please, enable the default WP theme and check what page speed do you have with the default theme?

Regards

#183612 Copied

SamiRiding

Participant

February 1, 2018 at 15:34

Hi there,

This is the problem – because of the speed I can’t login either.

Do you want FTP details to look in to this further?

Thanks,
Sami

#183623 Copied

Rose Tyler

Support staff

February 1, 2018 at 16:46

Hello,

You may rename royal theme folder via FTP and some default theme will be activated on your site (if you have several themes in wp-content/themes folder). Please try to do this > let us know result and provide FTP access in Private Content.

Regards

#183643 Copied

SamiRiding

Participant

February 2, 2018 at 09:49

Hi there,

I have been working closely with our hosting company these past couple of hours and we have both completed the steps you have provided. The site did not show any speed issues when changing to a different theme and our hosting company also installed a plain copy of WordPress on the same hosting package, in a subfolder and this did not show any issues with load times either.

I will provide FTP access – just to make you aware I can only unlock FTP access for 24 hours so if you need it extending please let me know.

Thanks very much for your help with this.
Sami

Please, contact administrator
for this information.

#183695 Copied

Rose Tyler

Support staff

February 2, 2018 at 12:26

Hello,

Please check now. The problem was caused by old versions of plugins https://prnt.sc/i931mo We’ve updated main plugins. Please note that correct update means theme update + update of all plugins that coma bungled with the theme. Here you may find latest plugins versions https://www.8theme.com/download-plugins/ you need to check versions of all plugins that comes bundled with our theme and update these plugins on your site if new versions available http://prntscr.com/i93cue

Regards

#183728 Copied

SamiRiding

Participant

February 2, 2018 at 13:28

Hello,

Thank you very much for sorting this out for me, the speed of the site is much better. I really appreciate your help.

I have however noticed that the social media icons in the top bar of the site are not showing correctly, can you revert this back so that it shows the correct social media icons.

Thanks very much,
Sami

#183742 Copied

Rose Tyler

Support staff

February 2, 2018 at 13:33

Hello,

You’re welcome!
Looks like after changing theme on site to the default and back, some widgets changed their positions. You may set widgets to appropriate areas in Appearance > Widgets.

Regards

#183744 Copied
Tagged: best selling, persuasive, seo friendly, update theme, woocommerce themes
Viewing 12 results - 1 through 12 (of 12 total)