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Update Theme - by kparmar95 - on WordPress WooCommerce support

This topic has 5 replies, 2 voices, and was last updated 7 years, 5 months ago ago by Olga Barlow

kparmar95

Participant

June 16, 2017 at 16:28

Hello, I have purchased the extended version and I am having trouble updating my current royal theme to the extended version I can’t find where I can upload the activation key, Can you please have someone from support either update my theme for me and give me a solution.

Thanks,
KP

#165931 Copied

4 Answers

Olga Barlow

Support staff

June 16, 2017 at 17:22

Hello,

You can find your purchase code in Downloads area of your account on ThemeForest.
Royal theme does not have extended version, it has Regular and Extended licenses. Have you bought the Extended license?

Regards

#165935 Copied

kparmar95

Participant

June 16, 2017 at 17:24

Yes I have bought the extended license how can I update my theme? I cannot find where to input the extended license within the theme in the wp dashboard.

#165936 Copied

kparmar95

Participant

June 16, 2017 at 17:26

Can I go on a call with support because I been trying to figure out this issue since April and no one is really helping?

#165938 Copied

Olga Barlow

Support staff

June 17, 2017 at 09:28

Hello,

Please, provide me your extended license purchase code in Private content area and temporary WP admin panel and FTP access. We’ll check and update theme for you.
Don’t forget to backup your files and DB before this.

You can also contact us in chat on Monday https://www.8theme.com/demo/royal/ (at the right bottom) and ask Olga Barlow. You’ll be redirected to me. My working hours are
Monday-Friday: 8.30 a.m. – 5.30 p.m.
Saturday: 9.00 a.m. – 2.00 p.m.
Sunday – Closed

Regards

#165951 Copied
Tagged: theme, update, woocommerce, wordpress
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