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Update theme - by dkeijser - on WordPress WooCommerce support

This topic has 30 replies, 3 voices, and was last updated 7 years, 2 months ago ago by Rose Tyler

dkeijser

Participant

August 4, 2017 at 12:12

Hi,

We already had contact about the theme update.
Where do i leave my account inlog information for the big theme update?

Please, contact administrator
for this information.

#169447 Copied

29 Answers

Rose Tyler

Support staff

August 4, 2017 at 12:39

Hello,

Please provide wp-admin and FTP access in Private Content.
Also, confirm that you made the full backup of the site, DB and theme options (Theme Options > Import/Export > Export Options).

Regards

#169453 Copied

dkeijser

Participant

August 4, 2017 at 15:00

Thank you!
I’ve exported the website.

Please, contact administrator
for this information.

#169479 Copied

Rose Tyler

Support staff

August 4, 2017 at 15:21

Unfortunately, I can’t connect to your FTP, please check credentials.

Regards

#169481 Copied

dkeijser

Participant

August 10, 2017 at 10:47

And now?

Please, contact administrator
for this information.

#169784 Copied

dkeijser

Participant

August 10, 2017 at 10:54

Or maybe you need my email as inlog name?

Please, contact administrator
for this information.

#169785 Copied

Rose Tyler

Support staff

August 11, 2017 at 09:00

Hello,

Connected.
Please also write me a way to theme folder on your FTP.

Regards

#169859 Copied

dkeijser

Participant

August 14, 2017 at 13:52

Hi i dont understand the question?

#169996 Copied

Rose Tyler

Support staff

August 14, 2017 at 14:17

Sorry, I’ve found the theme folder on FTP. Please wait, I will update the theme for you.

Regards

#170001 Copied

Rose Tyler

Support staff

August 14, 2017 at 15:10

Hello,

I’ve renamed theme folder and updated the theme to the latest version 3.1. Please check, if all fine, you may delete “royal-old” folder via FTP.
Also, you need update required plugins https://www.8theme.com/download-plugins/page/2/

Regards

#170007 Copied

Rose Tyler

Support staff

August 14, 2017 at 16:26

Also, you need synchronize translation files after update the theme. Button Sync (Loco Translate plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.

Regards

#170025 Copied

dkeijser

Participant

August 16, 2017 at 12:40

Thanks for updating.
I still have some errors like that i can’t send a note to my costumer by their woocommerce order.
And i can’t change the send adress.

#170204 Copied

Rose Tyler

Support staff

August 16, 2017 at 13:30

Hello,

Do you face such problems with Storefront theme (official WC theme)?
Please describe your problems with more details, maybe provide screenshots for better understanding.

Regards

#170213 Copied

dkeijser

Participant

August 16, 2017 at 21:37

The problems occur in the woocommerce plugin.
How can i send a screenshot without showing to the others?

#170254 Copied

dkeijser

Participant

August 16, 2017 at 21:46

Updated the other required plugins and now an error occurs.

Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 373564 bytes) in /public/sites/www.beautyberley.nl/wp-includes/functions.php on line 346

#170255 Copied

Rose Tyler

Support staff

August 17, 2017 at 08:02

Hello,

I’ve deactivated some of your plugins, according to error on your site, you need contact hosting provider support and ask them to increase allowed memory size, then you may activate plugins back.
Do not use 2 the same plugins together, for example, http://prntscr.com/g9i0hj, you may delete old plugin version and upload new one or http://prntscr.com/g9i0v3.
You may upload your image to any file hosting (Dropbox or any other) and provide me the link to this image in Private Content area.

Regards

#170266 Copied

dkeijser

Participant

August 17, 2017 at 13:46

Thank you for saving me!
So i have to delete Screets Live Chat version 1.5
And call with my hosting provider. In this case its mijndomein to ask for more memory?
How much do i need?
And is it an idea to delete pictures that i dont use?
What do i do with the other plugins you have deactivated?
Also woocommerce has a new update. That one always costs errors when i update. Still smart to update this time? = Er is een nieuwe versie van WooCommerce beschikbaar. Details van 3.1.2 bekijken of nu bijwerken.

#170297 Copied

Rose Tyler

Support staff

August 17, 2017 at 14:00

Yes, you need to delete plugins of old versions.
Contact your hosting and ask to increase WP memory limit to 256 MB. Pictures of your site do not make an effect on this memory.
After increasing memory, you may activate all needed plugins.
I’ve installed on your site theme version 3.1, so you may update Woocommerce to 3.1.2 without any problems.

Regards

#170299 Copied

dkeijser

Participant

August 17, 2017 at 14:06

Now i have 6144mb and with one 1gb extra i have 7168mb.
Is that what i need?

#170300 Copied

Rose Tyler

Support staff

August 17, 2017 at 14:18

You may activate all necessary plugins and check.

Regards

#170301 Copied

dkeijser

Participant

August 17, 2017 at 14:30

Cant open the invoice of the client order in backoffice anymore.

This is the link. http://www.beautyberley.nl/wp-admin/admin-ajax.php?action=generate_wpo_wcpdf&document_type=invoice&order_ids=3024&_wpnonce=09392b9b0e.

Keeps loading.

I can change send info and send notifications to clients! So that is solved.
Upgraded the site with 1GB.

#170303 Copied

qoqmedia

Participant

August 17, 2017 at 15:01

He Hello, i updated the theme and plugins but now my menu sub items turn invisible…
for some reason i CAN click them but can’t see them…

clip : https://gyazo.com/57d64c56a53b82a3b4a7b1f6429783da

#170306 Copied

Rose Tyler

Support staff

August 17, 2017 at 15:05

Hello, @dkeijser,

As I see you have the following error in console ‘Failed to load resource: the server responded with a status of 500 (Internal Server Error)’.

You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

Regards

#170307 Copied
Rose Tyler

Support staff

August 17, 2017 at 15:19
Hello, @Meubeklgoed,

Please check your settings http://prntscr.com/g9nizl, to change color only for dropdown menu, you may use this code in Theme Options > Custom css:
```
.menu-wrapper .menu-main-container > ul .nav-sublist-dropdown li > a:hover {
    color: #58a4d9 !important;
}
.menu-wrapper .menu-main-container > ul .nav-sublist-dropdown li > a {
    color: #767676 !important;
}
```
Regards
#170310 Copied
dkeijser

Participant

August 17, 2017 at 15:29

Some more errors occured after updating:

1. Short tekst doesn’t show anymore in my blog.
http://www.beautyberley.nl/beauty-nieuws/

2. In footer the social media flavicons are now vertical instead of horizontal next to each other.

3. Product lists on the home page look weard. the have dots before the picture.

4. Static blocks doesnt seem to fit anymore. Excuse me for my English. It’s hard to read but also hard to explain the problems.

I’ve purchased Ultimate Addons for Visual Composer.

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qoqmedia

Participant

August 17, 2017 at 15:30

thanks, it works 🙂

#170314 Copied
Rose Tyler

Support staff

August 17, 2017 at 15:56
Hello, @dkeijser,

1. See screenshot http://prntscr.com/g9nvab
2. Please add this code in Theme Options > Custom css:
```
.main-footer .aio-icon {
    display: inline-block;
}
```
3. http://prntscr.com/g9nxxs
You may try this variant http://prntscr.com/g9nzrh as on our demo https://8theme.com/demo/royal/ – create custom sidebar http://prntscr.com/g9o09i and add on page http://prntscr.com/g9o0jp
4. Did you try to disable 3-rd party plugins and then check Static blocks?
Also, please read https://www.8theme.com/faq/ (INCLUDED PLUGINS)

Regards
#170315 Copied
Rose Tyler

Support staff

August 17, 2017 at 15:56

Hello, @Meubeklgoed,

You’re welcome!

Regards

#170316 Copied

dkeijser

Participant

September 13, 2017 at 21:10

Hi,

Thnks for the support so far!
It’s been a while but i stil have an error with the woocommerce part.
When i go to woocommerce -> bestellingen/orders -> any order -> pdf factuur/invoice i get:

http://www.beautyberley.nl/wp-admin/admin-ajax.php?action=generate_wpo_wcpdf&document_type=invoice&order_ids=3052&_wpnonce=72ac160150

Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /wp-admin/admin-ajax.php.

Reason: Error reading from remote server

can you help me out?

#172384 Copied

Rose Tyler

Support staff

September 14, 2017 at 08:19

Hello, @dkeijser,

You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

Regards

#172418 Copied
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